Blog Tag: virtual_tour_business

The Perfect Voicemail Message

The telephone is an integral part of your virtual tour business communication, especially sales. Today, knowing the correct way to use voicemail can mean the difference between success and failure. What is so frustrating about voicemail is it gives the decision-maker the opportunity to reject you before you even get a chance to talk to them! If you’re starting to feel like a failure because people won’t return your messages, try these seven tips. There is no guarantee that any of these methods will get you calls back a 100% of the time, but they will definitely help improve your odds.

*Speak Clearly When Leaving Voice Mail Messages
When people listen to voicemail messages there are often a whole host of distractions and most messages do not get returned because people are overwhelmed. Therefore, it is essential that you be clear. While you might be familiar with your own name, don’t assume others are. When you leave a message say your name slowly and clearly. In fact, it’s recommended that you leave a distinct pause between your first and last name so that the listener isn’t confused. Spell your name if it is difficult, unusual or of foreign origin. Speak more slowly and clearly than normal, don’t slur or run your words together. The person you are calling is not as familiar with your material as you are and will quickly become irritated if you make them replay the message because they could not understand it.

*Identify Your Business During the Message
If your business name does not offer a description of your business (and you’re not yet a household name), be sure to offer convincing descriptors that tell people what you really do.

*Tell Them Why You’re Calling At Least Once in Every Message
Many callers are under the misguided impression that keeping the reason for their call a secret is a gripping reason for the prospect to call back. They are very wrong. Today’s customers are smarter and frankly, don’t have the time to play guessing games. Plan your message before you place your call. Tell them why they’d want to take the time to call you back.

*Make “The Connection” During Your Message
If you’ve met before, were referred by another person or have a common acquaintance, be sure to tell them. Don’t expect them to hear your name and remember that they met you. Be precise about your personal association and you’ll have given them another reason to call you.

*Eliminate Minimizers From Your Speech, Especially The Word “Just”

Examples:
“Just a little reminder about how our Virtual Tours can help build your business.”

“I’m just calling to follow up on our meeting yesterday”

“Nothing important. Just wanted to a follow up on yesterday’s presentation.”

*Repeat Your Contact Information At Least Twice in Every Message
Be sure to leave your name and phone number both at the beginning and end of your message. If the person you are calling missed your number at the beginning they will not have to listen through the entire message again to get it and your chances of being called back increase significantly.

*Speak With Energy, Enthusiasm And Confidence
Sit up straight or stand when you leave the message. Visualize yourself as being confident and self-assured. Use powerful body language, including hand gestures. It may look goofy, but it works! And, don’t forget to smile! Place a small mirror on or next to your desk and look into it when leaving voicemail messages. A smiling face leaves a much brighter-sounding message.

*Don’t Sell Anything IN Your Message
Because people are continually bombarded with advertisements, many people have developed a strong resistance to the sales pitch. The person you are calling may reject you unless you happen to catch them at a moment when they have need or desire for your product.

*Determine Needs, Provide Solution
This is an outstanding technique to use as a follow up to a sales presentation. In your initial meeting with the prospective customer ask questions to determine where their “needs” are. Make a list of these “needs” and how your service or product can provide specific assistance for each need. When you leave a follow up message, be sure to mention one of your prospect’s “needs” and hint at how you can provide a solution. If calling more than once, refer to a different problem each time you call.

Examples:
“Mr. Roberts, this is Mary Smith from Real Vision Studio at 888-541-8595. I’m calling to offer some solutions as to how our virtual tour services can give you a more professional visual presentation on your web site and get rid of that frustrating flat slideshow that was bothering the company president. My number again is 888-541-8595.”

“Mr. Roberts, this is Mary Smith from Real Vision Studio at 888-541-8595. I’m calling with an easy, cost effective way to help you provide visual information to your web site visitors. You seemed concerned about this in our last meeting and I wanted to discuss some of the ways we help our customers meet this challenge. My number again is 888-541-8595.”

Close Their File
Making sure your voice is not hostile or impatient; leave a polite message that conveys the message that you will not be calling anymore.

Example:

“Mr. Thompson, this is Mary Smith from Real Vision Studio at 888-541-8595. I’ve been attempting to reach you for the last several weeks regarding the estimate you asked us to send you on June 24th, but we have not received a call back. We don’t want to bug you or congest your voice mail with unwanted messages, so would you please call me back and let me know if you would like me to close your file? My number again is 888-541-8595.”

Make Sure YOUR Outgoing Voicemail Message Is Professional
When people call your voicemail do you sound friendly, honest, energetic and sincere or do you sound irritated, bored or uninterested? Follow these steps to prepare a successful voicemail message:.

Script your message. Writing it out will help you say exactly what you need to say. You’ll also be less likely to make a mistake when reading from your script.

Practice, Practice, Practice your message before you record it. Say it over and over again out loud to become familiar with the words.

Smile while recording your message. A smile will make your voice sound warm and welcoming.

Stand up while recording your message. This will definitely add energy and animation to your voice.

Get feedback from family, friends or colleagues. Does your message sound as good? If it doesn’t, do it again!

Include a unique selling proposition, a phrase that articulates a key benefit to your customer. For example:

“Thank you for calling Real Vision Studio, Your Online Marketing Specialists. We CAN Spin Your World! Leave your name and number at the tone and we’ll get back to you as soon as can.”

Frugal Marketing U
Detroit Virtual Tours
http://www.realvisionstudio.com


Extreme Marketing Makeover | New RTV Employees

This month RTV is very pleased to welcome Jill Sill onto the RTV Marketing team. Jill will be in charge of creating our Inner Circle marketing pieces on a monthly basis as well as writing our ‘done for you’ newsletters. Jill will be using her skills as a prior teacher and her passion for graphic arts to further RTV’s mission. After graduating from Hope College, Jill spent 5 years in Homer, Alaska teaching high School to at risk youth and running the Carl E. Wynn Nature Center.

Look forward to exciting new marketing pieces each month…Yes I said EACH MONTH! And best of all your ‘done for you’ newsletter will now be delivered to you in a timely fashion. Remember, if you would like to have a custom marketing piece made and are an Inner Circle member, simply fill out our suggestion box and we will add your unique marketing piece to our list.

New Marketing LIVE Chat

You have asked and we have listened! RTV has now setup live marketing support for you to access from TMS. For a limited time our live marketing support will be available for both Inner Circle Members and non Inner Circle Members. RTV is happy to have partnered with team Frugal Marketing U to bring you this premium service.

You can now log into your TMS and click on the Live Marketing Support icon (just like the sales support one on our homepage) Click the button to engage in the live chat. You will even be able to contact a live person over the phone depending on your needs. Yes, you certainly heard us correctly! We are actually letting you talk with members of our marketing team this time around. WHOOT WHOOT!!!

Frugal Marketing U is very familiar with the virtual tour business and has over 8 years of expertise in building a virtual tour company producing over 200 virtual tours a month, search engine optimization, email campaigns, blogging, agent and business to business presentations, web site marketing, cold calling, flyer marketing and yes…even belly to belly sales.

No matter what your budget, no matter how much time you have to spend in a day, they will have a solution tailored to your unique situation. A special thanks to all of you out there in RTV land for your continued support and urging us to make some very necessary changes with our marketing program. Without your support and comments to us this unique partnership and changes would have never happened.

New RTV Employees

In June the Tour Track team welcomed Brandi Neumann. Brandi has been a great asset to our team so far and we are so excited to have her!

Brandi graduated from Hope College in Holland, Mi. After that she moved to Chicago where she spent 4 years working in the restaurant business. After having her daughter, Ella, she stayed home full time to enjoy motherhood. During this time, she developed and created her small business, My Hip Chick, selling hair accessories for young girls. She now maintains her website, and will be working full-time for RTV as Jacque’s right-hand assistant with Tour Track. She is thrilled to be honing her skills as a photo editor, and keeping Tour Track orders processed and delivered on time.

Good Luck Out There!
RTV, INC
https://www.realtourvision.com
Virtual Tour Software


Hot Springs Village TRUE Virtual Tours

Challenging Designs Inc, a Hot Springs Village Virtual Tour Company is up for ANY Challenge!

Residential and Commercial Real Estate – a virtual tour is not just a slide show and it is not just a few panoramas thrown together. At Challenging Designs Inc., we go beyond the mundane and offer true virtual tours which include multiple panorama views as well as still photos, flyers, descriptions, links, information and a way to contact the Realtor to request additional information. Additional options available are also CDI Living Photos(TM), personalized website, personalized highlight sheet master, virtual tours can be added to a business card CD’s and much more. Challenging Designs also offers graphic design and web design as well to show off your property.

Business and Commercial – virtual tours are a great way for the public to see your business from their home. JD Powers has found that over 80% of consumers begin their search on the internet. Showing your facilities off makes a longer “memory” and increases your chances that they will chose to visit your business over someone who just has a phone number and address. It can create a personal connection before they even visit.

Insurance Documentation Services – Our “Vital Records Album(TM)” is great to have around in case of theft or disaster in your home or business. We take individual photographs of your valuables, then a virtual tour of the room where they are housed. We can assist you or do it all and take a written inventory log as we go. Then all the photos and the scanned inventory list is put on a CD or DVD, and you get the original disk as well as the written inventory list. We can also scan other important documents to be added to the disc. We recommend you store these in a fireproof box, or in your safe deposit box. Call us when you update your art collection, or want to update your “Vital Records Album.

Challenging Designs Inc. is your Hot Springs Village full-service design firm, from Virtual Tours, Photography, Graphic Design and Web Design. We take your Challenge and Manage It!
Designs for any Challenge!

Donna Haagenson
Challenging Designs Inc.
Hot Springs Village Virtual Tours
www.ChallengingDesigns.com


Calgary Virtual Tours on RTV

Dear Barry,

What is your take on RTV and the current virtual tour market?

Sincerely,

Jim

Dear Jim,

There is definitely a need for RTV services. I held a photo seminar at a real estate company last week to show REALTORS that listings presented on MLS have bad photos and, in my city of Calgary, Alberta, there are few multi-media presentations and lots of terrible photos. (I would bet it’s the same where you live).

We went live on the Internet to find some examples at random and went through a few with some suggestions on how to improve them. I’m not worried that REALTORS will learn something about photography, but they will regard me as a “expert”. Of course, I told them about my company and RTV and got three bookings from the seminar.

I can’t stress enough that you have to get your face in front of REALTORS with emphasis on service. To be right up front, Jim, when REALTORS take a beating in the market, you will too, especially if you don’t have an alternative plan. RTV has that alternative with Choice Hotels and their national photography service tour track system, so when the market is down in real estate, you can be doing something else, like motels, hotels, resorts, restaurants, etc. I have done six senior citizen homes this spring at rates about five times a real estate listing.

Is the virtual tour business a good business? Absolutely. I have direct contact with Jason LaVanture, the vice-president and founder of RTV for counseling and advice. So would you. The management and new marketing department at RTV is very accessible.

As far as money is concerned, there is no limit. As I mentioned above, seniors home provided five times the revenue of a real estate listing and with baby boomers reaching 65 in a couple of years, the demographics are creating lots of competition in that market.

I can’t say enough about RTV, their assistance, virtual tour product, webinars, provider network and more.

My advice to you: Go for it!

All the best,
Barry Blick
SPINNERMAX, INC. Real Estate Photography
Tel: (403) 850-0801 Fax: (403) 398-1428
Calgary Virtual Tours


Big Changes in Tallahassee

Tally Tours, a full service RTV provider and provider of Tallahassee Virtual Tours, has made some major improvements and upgrades over the past month. We have a brand new office located at 308 McDaniel St, a new photographer Amy, and a new office assistant David. Our main phone number will remain the same, 850-491-3909 and will ring directly to David to set up appointments, answer questions, and provide support.

Before we continue with our great news, we want to take this opportunity to thank our loyal customers that had appointments during this transition period and stuck with us as we upgraded.

Until recently, Tally Tours has been a “one man show.” A single person did the photography and office work. Keeping up with the workload had become increasingly difficult if not impossible at times for a single person. Our photographer can now focus on what she does best, taking great photos, while our office assistant David will do all of the computer work, scheduling and customer support.

Our valuable customers will soon begin to see major improvements all across the board. We have retrained and retooled to have a more efficient work flow that will provide even better quality end products than ever before!

New Service Packages
When we were operating as a “one man show”, a lot of time and effort went into a great product at as low of a cost as possible. With the new employees and office space, we needed to create new packages and prices that keep the business going at this level without sacrificing quality and customer service.

After surveying some of our customers, Tally Tours has come up with four new pricing levels for our residential virtual tour customers (previously there were only three). We’ve also created new marketing services to help our customers beyond just the virtual tour at a new lower cost. We are sure that the majority of our customers will agree with the survey group that the business upgrades warrant these much needed price points.

We would love to hear everyone’s input and comments! Good luck out there!

Myles Lasco

Tally Tours Inc
Tallahassee Virtual Tours
www.TallyTours.com
Order a Virtual Tour (850) 491-3909