Blog Tag: 360 home tour

Virtual Tour Communication is KEY

Hi Everyone! I have been shooting Virtual Tours with RealTourVision for a little over 3 years now. From time to time I have had customers request that something be removed from a tour or even go back and retake one of the 360 scenes. I have always complied with their wishes even if I didn’t think moving a chair to a different location or straightening a wall portrait was going to make much of a difference! I just figured it was a good business practice and keeping my customers happy was goal number one.

Last week, one of my Realtors(r) asked me to shoot a tour of a riverfront home. She said the owners were out of town so I could come by her office and pick up the key and shoot the tour at my convenience. The Realtor wanted my Deluxe package which includes up to 7 spins and 10 stills for $99. I built the 360 tour with 7 spins and emailed 35 stills to her at no extra charge.

Here is the link to the tour: 360 Tour

Last night the Realtor forwarded this email to me. Here is what the Owner’s thought of my tour and stills.

*****Letter from the Owners to the Realtor*****

The virtual tours are great for what they cover. We wish we would have been here to clean up prior to his shooting each area.

The pictures are also well done but have the following problems:

#1941-Citronella candle on table should be removed & replaced with Champaign & glasses.
#1944-Both candles, etc.
#1953-Stuff on counters would have been removed
#1955-Vacuum cleaner & other stuff would have been removed
#1959-Folding ladder, etc. should have been moved.
Some others had similar smaller problems that were, hopefully, not as noticeable.

Pictures of the following need to be added to justify the investment:

1. The courtyard with fountain running.
2. The gate & walk leading to the courtyard
3. The tree & garden area behind the garage & ginger plants along the neighbors wooden fence.
4. The private entrance to the Guest Quarters
5. The Guest Quarters bath
6. The dining area in the Guest Quarters & second private entrance off the patio.
7. The front entrance to the house with fountain running
8. The house North side with gate & flowers lining both the house & neighbors wood fence
9. The 4 sided fountain in the garden that is in front of the sun room.
10.The street entrance shots should include:
– light topped entrance posts with large pompous grass, etc
– mail box post the same color as the house, entrance posts, garage & driveway.
– mail box planter area that includes flowers, elephant ears & century plants
– the diamond shaped palm island that includes 3 varieties of palms & is solar lit for a soft look in the evening
– the garage that is also night lit to show the street # in white above the window against the sea foam green house color.
– The Landscape Timber curb that is the only curb in the subdivision, adding a crisp clean look to the property
11. We also talked about getting some night shots of the tree and landscape lighting that is unmatched in the neighborhood both in front & back of the house as well as along the natural wet land river bank.

Considering the price range of the house, doing the above and some other things, that I’m sure you will come up with is more than worth the effort.

Prior to any more photos being taken, we welcome your input with regard to what we should do to make them more effective as well as any other suggestions.

*****

This incident has inspired me to create a very simple handout entitled “Virtual Tour Preparation” so each of my customers can share this information with home sellers before I show up to shoot the virtual tour. This will establish reasonable expectations in that most of us virtual tour providers are not home stagers and it will also prevent situations like this from happening in the future. On a further note I have also recently found that www.rockpointemarketing.com offers a toll free phone number that your real estate agent client can give to the home seller prior to the virtual tour provider showing up. When the home seller calls this phone number they get a recorded message establishing virtual tour expectations and gaining in preparedness.

Enjoy the weekend!!

Dan McAllister
904-333-3463
First Coast 360
Jacksonville, Fl Virtual Tours
www.FirstCoast360.com
NEFAR Affiliate Member Since 2004
Ranked #1 on Google and Yahoo for “Virtual Tours FirstCoast”


New Virtual Tour Company In Town

I opened my virtual tour company 4 months ago, and I have experienced a very successful start-up! I do have a full-time job that can be more than full-time at times. However, with the few hours a day, and with weekends, I have established myself as a the areas premier virtual tour provider, and more. With Real Tour Vision’s amazing virtual tour software , support, and great team, I am off to a great start completing many 360 virtual tours. I have also started some long-term contracts with Realtors, and other businesses’.

I am very excited about the recent upgrades in the virtual tour technology and the simplified processes. Very much looking forward to what the future holds in store!

Jay McLaurin
Colter Productions
Jackson Hole Virtual Tour Company
www.colterproductions.com


Grand Slam Grcic

I feel like a clean up batter at the bottom of the 9th with the score 3-0 and bases loaded whenever I walk into a situation where Circlepix, or some other virtual tour company, created what they called a virtual tour. The customer is always dissatisfied until I come in to clean the situation up and win the game by hitting my grand slam with our AWESOME 360 virtual tours and service!

This has happened on several occasions and it is an amazing opportunity to shine through and gain a new account. Not only are the customers unhappy with the quality of the competitors virtual tours, but it seems most often that these other virtual tour companies have slow acting customer service calls centers. All of my clients are relieved to know they can easily and quickly reach a local virtual tour provider who is willing to get the job done quick and fast.

The Realtourvision product and support staff have given me the confidence I need to beat out the competition time and time again and gain new happy accounts. Go out there and knock out the competition with your own 360 virtual tour grand slams!!

Zivko Grcic
President/Photographer
360 Real Home Tours
Jersey Shore Virtual Tour Company
www.360realhometours.com


Happy Anniversay Mike and Candice Stolte!

Happy Nine Year Anniversary to Mike Stolte and his wonderful wife Candice. Mike and Candice have been a part of team RTV now for nearly two years offering virtual tours of Houston, TX.

Congrats Mike and Candice!!
Digital Tours and More
Houston Virtual Tour Company
www.DigitalToursandMore.net
832-247-0634


The Royal (RTV) Treatment

My name is Kim Harrison. I live in Carmel CA. I had discovered RTV online back in April, but did not think I could build a business by myself. Jason LaVanture was gracious with his time and wished me well, no pressure.

A few months later I met a young man, a website builder whom I contacted with some issues I was having with my sites. One thing led to another, and we have become business partners.

One of the first things Dexter did was to caution me on my spending habits, in the sense that I wanted the best tools to grow our business, (marketing.) One day I said, “Dexter, check out this company.” It was the Real Tour Vision website.

Dexter was quiet, staring at the screen for a few minutes, flipping through the pages. All he said was “We need this.”

I am telling you, we were pretty jazzed to see our equipment arrive, especially the camera. The people at the other end really walked us through the process. Ben Knorr got the virtual tour software set up on my PC over the phone, then we were scheduled for our training. In the meantime We did a ‘360 tour’ of my living room. The virtual tour looked better than my room does in person! We were hooked.

Next was our training with John. John sounds like the designer from Project Runway, Tim Gunn. Any way, it was fun and John made sure we weren’t going to mess up our work. Cool. And he worked with us late, on a Friday no less.

Before we knew it we received a phone call from Morgan. Apparently we had already ‘passed’, and received an order through the Real Tour Vision Tour Track Program. They automatically send you leads from national accounts!

Dexter did the photos, and I was ready to work on the virtual tour with him, figuring between us we would know what to do. As luck would have it, Dexter had a family emergency. Within moments of using the easy to use virtual tour software I uploaded my first tour all by myself.

I also want to say that I called in after hours (the 3 hour time difference), but even the operator knew how to help me! AMAZING!!!

Morgan sent an email with congrats and I got a pat on the back from the other members as well. There just has not been a bad experience with this virtual tour company; just the opposite. Maybe I am a little biased, being from the Midwest myself, but I don’t think that’s it. Real Tour Vision is a great company all around, and have made the whole process smooth.

Our thanks and best wishes to all of you. Our website is next!

Best,

Kim Harrison and Dexter Salazar
Carmel California Virtual Tour Company
Coming Soon www.Nikableu.com