Policies

RTV reserves the right to update these policies, terms, and conditions at any time without notice.

REALTOURVISION.COM

TERMS OF USE AGREEMENT  

Effective Date: February 1st, 2021

The RealTourVision.Com website and its associated Software (as defined below), services and content (collectively “Website”) is owned and operated by RTV, Inc. (“RTV”, “our”, “us”, “we”), a Michigan corporation with its principal place of business in Traverse City, Michigan. RTV has adopted this Terms of Use Agreement (“Agreement”) to inform you (“User(s)”) of your rights and duties when using the Website.  If you do not agree with the terms and conditions of this Agreement, you are expressly prohibited from using the Website and must discontinue your use immediately.  

PLEASE READ THIS AGREEMENT CAREFULLY BEFORE ACCESSING OR USING THE WEBSITE AND ASSOCIATED SERVICES. BY ACCESSING OR USING THE WEBSITE, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT.

RTV MAY, FROM TIME TO TIME, AND RESERVES THE RIGHT, IN ITS SOLE AND ABSOLUTE DISCRETION, TO MODIFY, LIMIT, CHANGE, DISCONTINUE, OR REPLACE THE WEBSITE OR THIS AGREEMENT. IN THE EVENT RTV MODIFIES, LIMITS, CHANGES, OR REPLACES THE WEBSITE OR THIS AGREEMENT, YOUR USE OF THE WEBSITE AFTER SAID MODIFICATION, LIMITATION, CHANGE, OR REPLACEMENT CONSTITUTES YOUR MANIFESTATION OF ASSENT TO THE MODIFICATION, LIMITATION, CHANGE, OR REPLACEMENT.

Definitions

As used in this Agreement:

  • Account” means the login portal that End Users and Clients may utilize to access the Software or order/manage Photography Services.  
  • Client(s)” means any individual or business that purchases Photography Services from RTV.  
  • End User(s)” mean any individual or business that purchases Software from RTV. 
  • Photography Services” means professional photography services provided by RTV, including, but not limited to, photos, aerial drone video, and premium virtual tours, that can be ordered by Clients. 
  • Software” means the Real Tour Vision Virtual Tour Software, Tour Management System, and Virtual Tour Builder Kit that End Users purchase through the Website, including, but not limited to, Virtual Tour Credits; monthly subscriptions used to create virtual tours; videos; property websites; flyers; and more. 
  • User(s)” means all individuals that visit, view, and access the website or register for a webinar, including Clients and End Users. 
  • You / Your / You’re” means Users. 

 

About the Website

RealTourVision.Com provides information about and access to RTV’s Software and Photography Services.  Through the Website, Users are able to learn more about RTV’s products and services; request a quote for Photography Services; create an Account if purchasing Software or Photography Services; create virtual tours and property websites; register for educational webinars; explore the virtual tour gallery containing tours created using RTV’s Software; and more.

 

Warranties and Representations

You warrant and agree that you have the right and legal capacity to enter into this Agreement and to adhere to its terms and conditions.  You warrant that you are a human individual that is eighteen (18) years of age or older.  If you are under eighteen (18) years of age but at least thirteen (13) years of age, you must present this Agreement to your parent or legal guardian for their review. You warrant that you are not prohibited from assenting to this Agreement by any preexisting Agreement.  

 

You warrant and represent that any and all information that you provide to RTV and the Website is accurate and valid. You agree to comply in good faith with the terms of this Agreement.

 

You will not use the Website in any way that violates the rights of third parties, and you agree to comply with any and all applicable local, national, state, provincial, and international laws, treaties, and regulations.  Given the global nature of the Internet, you agree to comply with all laws and rules where you reside or where you use the Website.  The Website is operated in the United States and RTV makes no representation that its Website or services or products are appropriate, lawful, or available for use in other locations.  

 

Ownership of Website and License

You acknowledge and agree that RTV is the owner of, or has rights in and to, the Website and its associated content, including but not limited to all intellectual property rights inherent therein. The Website is protected by all applicable laws, intellectual property or otherwise, and you are expressly prohibited from using the Website for any purposes not explicitly stated in this Agreement. Specifically, and except where otherwise allowed under this Agreement, you are prohibited from framing, scraping, aggregating, hacking, reverse engineering, crawling, reproducing, preparing derivative works of, distributing, performing publicly, or displaying publicly the Website, whether in whole or in part, without the prior written consent of RTV. 

 

RTV hereby grants you a limited, non-exclusive, non-sublicensable, royalty free, non-assignable, and revocable license to use the Website for its customary and intended purposes. Violation of the terms of this Agreement or use of the Website for a use outside of its customary and intended purposes, such as, but not limited to downloading (other than page caching) or modifying the Website or any portion of it will result in the termination of this license.  Absent prior written permission from RTV, you are not permitted to reproduce, prepare derivative works, distribute copies, perform, display, or use for commercial purposes the Website or its content.  This license is revocable at any time, and any rights not expressly granted herein are reserved to RTV.  

 

Intellectual Property

All trademarks (common law or registered) and copyrights (common law or registered) displayed on this Website are the property of their respective owners.  Specifically, all photographs featured on the Website are copyrighted and owned by RTV, unless otherwise stated.  All RTV marks are the property of RTV, including, but not limited to, REAL TOUR VISION®, RTV®, and all RTV logos. The Website, including its look and feel, color selections, layout, and arrangement, is the trade dress of RTV. You are prohibited from using RTV’s trademarks, service marks, and trade dress, or any colorable imitation thereof, to indicate the source of, sponsorship of, approval of, affiliation with, connection with, or association with your goods or services without the prior written consent of RTV.

 

Website Use & Accounts

Visiting and using the Website is free, as well as registering for live webinars and creating a trial Software Account.  End Users and Clients may create an Account by purchasing Software or Photography Services, respectively.  End Users can use their Account to access and use the Software, purchase tour credits, and manage Photography Services that they are providing to RTV.  Clients can use their Account to order and manage Photography Services.  Both End Users and Clients can also use their Accounts to view, change, or delete information, as well as control Account settings.  Users are able to purchase some items from the Website – such as virtual staging– without creating an Account. 

 

When contacting RTV, registering for a webinar, or creating an Account through the Website, you are agreeing to receive email notifications from RTV and other third-parties.  The email notifications from RTV contain an unsubscribe feature that allows you to “opt out” from future notifications.  Please see the Website’s Privacy Policy, which is incorporated into this Agreement by reference, regarding the collection and use of this and other information about you.  User information will be used consistent with the Privacy Policy.  RTV does not endorse you or discriminate based upon any information provided by you or made available through the Website.

 

You have a duty to ensure that the information provided through the Website and within your Account is truthful, current, complete, and accurate. You understand and agree that you have an ongoing duty to update and keep current the information provided through the Website if and when that information changes. You are expressly prohibited from providing information that in a way impersonates another person, contains offensive or obscene language, or otherwise violates the rights of a third party. You expressly agree that you will not interfere with or disrupt a third party’s enjoyment and use of the Website.  RTV reserves the right to restrict access to, monitor, suspend, disable, or delete Users’ information at any time, in its sole discretion, and without prior warning.  You agree to hold harmless and indemnify RTV for any damages that arise out of or in relation to the use of the Website. 

 

End Users and Clients agree to keep their Account secure from unauthorized access.  End Users and Clients will login to their Account using an e-mail and Account password.  End Users and Clients should not reveal their passwords to others.  End Users and Clients agree that they alone are responsible for their Account and all associated activities and purchases.  End Users and Clients accept full responsibility for any and all use of their Account, whether authorized or unauthorized.  In the case of unauthorized access to a Photographer’s or Client’s Account, you agree to contact RTV immediately.  End Users and Clients agree to hold harmless and indemnify RTV for any damages that arise out of or in relationship to the use of their Account.  

 

End Users and Clients may cancel or delete their Account by contacting RTV at support@realtourvision.com.  If End Users or Clients cancel their Account, RTV is under no obligation to preserve their data for any length of time and will not be responsible for any loss of data.  RTV is under no obligation to provide you with the data associated with your Website use and/or Account, except as otherwise provided in the Privacy Policy.  RTV recommends that you maintain your own backup of information, including any images or videos, submitted to the Website. 

 

Payment Policy

All goods and services must be paid in full at the time of purchase.  RTV accepts credit/debit cards (VISA, MasterCard, American Express, or Discover), money orders, and personal checks from United States banking institutions for payment.  RTV also reserves the right to accept Automated Clearing House (“ACH”) payments from certain Users on a case-by-case basis. When making a purchase through the Website for Software, Photography Services, or other items such as virtual staging, payments are processed through a third-party payment processor, such as Authorize.Net.  By utilizing Authorize.Net (or any other third-party payment process), you are agreeing to their separate Terms of Service.  For example, the Terms of Use for Authorize.Net may be found here: https://www.authorize.net/about-us/terms.html

 

RTV reserves the right to charge and/or change the service fee at any time.  Users agree that they are responsible for paying all applicable taxes, duties, levies, or charges imposed by any governmental entity anywhere in the world in connection with their use of the Website and purchases made therefrom.  You understand and agree that RTV will not be held liable for any User’s failure to complete a transaction entered into through the Website.

 

Refund Policy

 

RTV has a no refund policy for virtual staging and archived webinar purchases made through the Website.  RTV’s refund policies for Software purchases and Photography Services are found in the separate agreements entered into by End Users and Clients, respectively. 

 

User Generated Content 

Users may submit content to the Website, including, but not limited to text, photos, videos, and music (collectively “User Generated Content”) to create virtual reality tours, property websites, social media videos, flyers, and more with the Software and fulfill requests for Photography Services, among other purposes. 

 

Except as otherwise licensed herein, you own all rights in and to your User Generated Content.  User Generated Content may be hosted, shared, and/or published as part of the Website’s associated services.  User Generated Content posted to public areas of the Website, including as comments to posts and reviews, will be publicly visible to all visitors of the Website.  You expressly acknowledge, however, that RTV does not guarantee any confidentiality with respect to any submissions of your User Generated Content.

 

By submitting User Generated Content to the Website, you grant RTV a non-exclusive, irrevocable, royalty free, worldwide, and perpetual license to use your User Generated Content – for the customary and intended purposes of the Website and any purpose related thereto, including, without limitation, to reproduce, prepare derivative works, distribute copies, perform, sell, display, research, and use any of the User Generated Content. These purposes may include, but are not limited to, providing you or third parties with the Website, Software, Photography Services, and/or or its other associated products and services, improving the Website or its associated services, and archiving or making backups of the Website. You agree to waive all moral rights in and to your User Generated Content across the world, whether you have or have not asserted moral rights in or to your User Generated Content. By submitting User Generated Content to the Website, you further agree to waive all rights of publicity or privacy with respect to the User Generated Content submitted.

 

You warrant that any User Generated Content that you submit to the Website will not violate the rights of third parties, including, but not limited to, trademark rights, copyright rights, and rights of publicity and privacy, or violate any applicable law, statute, ordinance, treaty, or regulation, whether local, state, provincial, national, or international.

 

You agree that you are solely responsible for any User Generated Content that you submit to the Website.  RTV acts solely as a repository of data, and therefore makes no guarantees as to the validity, accuracy, relevance, usefulness, or legal status of any User Generated Content.  RTV does not guarantee the confidentiality of any User Generated Content you share through the Website with any third party.  

 

RTV reserves the right to remove User Generated Content without prior notice and may, at its sole discretion, remove User Generated Content that it determines violates the terms of this Agreement.  RTV also reserves the right to terminate a User’s access to the Website for any reason, including, but not limited to, for repeatedly infringing on the intellectual property or other rights of third parties or otherwise violating the terms of this Agreement, or for no reason, and without prior notice.

 

To learn more about RTV’s copyright policies and learn how to submit an infringement claim based upon User Generated Content, please reference RTV’s Copyright Policy below.

 

Copyright Policy

 

The RealTourVision.Com website (“Website”) and its associated content and services are © 2021 RTV, Inc. (“RTV”).  

 

RTV respects the intellectual property rights of others and is committed to helping third parties protect their rights. Users are prohibited from posting content that violates another party’s intellectual property rights. Unless otherwise stated, this Website and all content within this site are the property of RTV and are protected by copyright and other intellectual property laws.

 

By using this Website, you agree that you will not use any devices, software or automated programs such as spiders, crawlers or robots to systematically index, aggregate, download, harvest or re-publish any of its content or information.

 

If you believe that a user of RTV has infringed upon your copyright rights, please provide RTV with a notice of copyright infringement in compliance with § 512 of the Digital Millennium Copyright Act. Once RTV receives a notice of copyright infringement in compliance with § 512, we will act with commercial reasonableness to remove or disable access to the allegedly infringing content. RTV will also make a good faith attempt to notify the owner or uploader of the allegedly infringing content. The owner or uploader may respond to RTV with a counter-notification if they believe the content subject to a notice of copyright infringement was not infringing any intellectual property rights.

 

The notice of copyright infringement must be in compliance with § 512 of the Digital Millennium Copyright Act and must also contain the following:

 

  1. The physical or electronic signature of a person authorized to act on behalf of the copyright owner;
  2. Identification of the copyrighted work(s) alleged to have been infringed;
  3. The location of the copyrighted work(s) on the Website;
  4. Your contact information, such as an address, telephone, fax number, or email address;
  5. A statement that you have a good faith belief that the use of the allegedly infringing content is not authorized by the copyright owner, its agent, or the law; and
  6. A statement, under penalty of perjury, that the information in the notification is accurate and that you are authorized to act on behalf of the copyright owner.

 

Conversely, if you are a Website user that believes that content subject to a notice of copyright infringement is not actually infringing, you may submit a counter-notification. The counter-notification must contain the following:

 

  1. Identification of the specific materials that have been removed from the Website;
  2. Your contact information, such as an address, telephone, fax number, or email address;
  3. A statement, under penalty of perjury, that you have a good faith belief that the content was removed as a result of mistake or misidentification; 
  4. A statement that you consent to the jurisdiction of the federal district court in which your address is located or, if you are outside of the US, that you consent to the jurisdiction of the federal courts located in Michigan;
  5. A statement that you will accept service of process from the notifying party; and
  6. Your physical or electronic signature.

 

Notifications of copyright infringement and counter-notifications may be submitted to:

 

RTV, Inc.

ATTN: DMCA Agent

1844 Oak Hollow Drive, Suite A
Traverse City, MI 49686

 

With a copy e-mailed to dmca@realtourvision.com

 

Photos and Videos Featured on the Virtual Tour Gallery and Elsewhere

End Users of RTV’s Software regularly share photographs, videos, virtual tours, and property websites created through the Software to other websites, social media, Search Engine Results Pages (“SERPs”), and elsewhere across the internet.  RTV may, from time to time, feature some of these photographs, videos, and virtual tours on the Website’s Virtual Tour Gallery via a license from its End Users.  RTV is not liable under any legal theory, including privacy laws, for photographs, videos, and virtual tours appearing anywhere on the internet that feature property no longer for sale. If you own property being featured using RTV’s photographs, videos, virtual tours, and/or property websites and would like the photographs and videos of your property removed from the internet, please contact RTV at support@realtourvision.com to have your property removed.  When contacting RTV, please include a link to the photographs, videos, virtual tours, or property website of your property that you would like removed. 

 

Prohibited Uses

You expressly agree that you will not use the Website to violate any law, statute, ordinance, regulation, or treaty, to violate the rights of third parties, or for a use outside of the customary and intended purposes of the Website.

 

Specifically, you are prohibited from: 

  • Posting or transmitting content that:
    • Infringes upon the intellectual property rights of others;
    • Threatens or encourages bodily harm and/or destruction of property or that is offensive, defamatory, derogatory, pornographic or obscene; 
    • Promotes hate, violence, harassment, stalking, discrimination, terrorism, or intolerance of any kind based upon race, ethnicity, religion, sexual orientation, or disability;
    • Incites any illegal activity or unlawful sexual solicitation;
    • Relates to weaponry, controlled substances, gambling, or debt collection;
    • Raises support or defense of anyone alleged to be involved in criminal activity;
    • Impersonates another or is fraudulent, inaccurate, or misleading;
    • Constitutes an unwanted commercial solicitation, a phishing scam, a pyramid scheme, or a chain letter; 
    • Intends to collect personal or personally identifiable information from others;
    • Violates any term or condition of this Agreement;
  • Using a robot, spider, scraper, or other automated technology to access the Website; 
  • Imposing a disproportionate load on the Website or its server infrastructure or otherwise attempting to interfere with the operation of the Website; 
  • Attempting to gain access to the private data or personal information of a Website user or third party;
  • Circumventing RTV’s technological and physical security measures; 
  • Suggesting an affiliation with or endorsement by RTV. 

 

If you encounter content or witness behavior that you believe is inappropriate and violates this Agreement, you may report it to RTV by sending an email to: support@realtourvision.com

 

Multiple Listing Services (“MLS”)

RTV’s Software automatically generates a series of links for each virtual tour that is uploaded to the Software that are generally Internet Data Exchange (“IDX”) compliant.  However, there are varying degrees of brand restriction associated with each of the IDX linking options.  End Users should check with their local MLS to find out which linking options will meet their requirements.  Failure to do so may result in removal of the virtual tour from the listing by the MLS and possible fines.  It is the responsibility of the End Users to become aware of the branding restrictions set forth by their local MLS before submitting virtual tours for placement on a website.  RTV is not liable for any fines imposed by an MLS for violation of the MLS branding regulations.

 

Mobile Devices

The Website is fully accessible via a mobile device.  To the extent you access the Website through a mobile device, your wireless carrier’s standard charges, rates, and fees may apply.  RTV is not responsible for any fees or errors that occur while accessing the Website via mobile device.  

 

Section 230 of Communications Decency Act

You acknowledge and agree that RTV is an interactive computer service provider under Section 230 of the Communications Decency Act. Though RTV may edit, remove, or control the content displayed through the Website, you agree that RTV will not be considered an information content provider and will not be held liable for the republication of defamatory or tortious content created by third parties, whether through the Website or otherwise.  

 

Third Party & Affiliate Links

You understand that the Website may contain links to third party websites, applications, or services that RTV does not own or control. You agree that RTV will not be held responsible or liable for the content of third-party websites, applications, or services and that RTV’s inclusion of those websites, applications, or services within its Website does not constitute RTV’s endorsement of, recommendation of, or affiliation with any of those websites, applications, or services.

 

No Endorsement

From time to time, RTV will refer to commercial products, processes, services, experts, and/or websites.  Any reference is not intended to be an endorsement or statement that the information provided by the other party is accurate.  RTV does not endorse any commercial product, process, service, expert, or website.  The views and opinions of affiliates, contributors, and others expressed on this Website do not necessarily state or reflect those of RTV and are not intended to be used for product endorsement purposes.

 

Term and Termination

This Agreement will remain in full force and effect so long as the Website is in operation.  RTV may terminate this Agreement without liability at any time, without notice, and for any reason, including but not limited to for your violation of a term or condition of this Agreement. 

 

Disclaimer of Warranties

RTV DISCLAIMS ANY RESPONSIBILITY FOR ANY HARM OR LIABILITY ARISING OUT OF OR RELATED TO YOUR USE OF THE WEBSITE. RTV PROVIDES THE WEBSITE, PRODUCTS, SOFTWARE, WEBINARS, AND SERVICES PROVIDED THROUGH THE WEBSITE ON AN AS-IS BASIS AND WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, COMPLETENESS, NON-INFRINGEMENT, OR QUALITY. SOME JURISDICTIONS DO NOT ALLOW AN EXCLUSION OF IMPLIED WARRANTIES. IF YOU ARE LOCATED IN SUCH A JURISDICTION, THIS EXCLUSION MAY NOT APPLY.

 

RTV WILL NOT BE HELD LIABLE OR RESPONSIBLE FOR ANY CONTENT, INCLUDING USER GENERATED CONTENT, POSTED ON THE WEBSITE, INCLUDING BUT NOT LIMITED TO ANY END USERS, VIDEOS, AND MUSIC PROVIDED BY ANY THIRD PARTY; ANY THIRD-PARTY LINKS POSTED ON THE WEBSITE; OR ANY CONTENT TRANSMITTED THROUGH THE WEBSITE. RTV IS A SERVICE PROVIDER AND DOES NOT ASSUME RESPONSIBILITY FOR ANY ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, ALTERATION, AND/OR DESTRUCTION OF IDENTITY. RTV RESERVES THE RIGHT TO DISCONTINUE THE WEBSITE AT ANY TIME. 

 

RTV WILL NOT BE HELD LIABLE FOR NETWORK, INTERNET, COMPUTER, HARDWARE, OR SOFTWARE PROGRAM MALFUNCTIONS, FAILURE, DELAYS, OR DIFFICULTIES WITH THE WEBSITE AT ANY TIME.

 

Limitation of Liability

RTV WILL NOT BE LIABLE TO YOU UNDER ANY LEGAL THEORY FOR ANY DAMAGES, CLAIMS, INJURIES, JUDGMENTS, COSTS, OR LIABILITIES ARISING OUT OF OR RELATED TO YOUR USE OR MISUSE OF THE WEBSITE OR PRODUCTS, SERVICES, OR SOFTWARE AVAILABLE THEREON, INCLUDING, BUT NOT LIMITED TO, LOSS OF BUSINESS, LOSS OF INCOME, SPECIAL DAMAGES, INCIDENTAL DAMAGES, CONSEQUENTIAL DAMAGES, PUNITIVE DAMAGES, OR EXEMPLARY DAMAGES. YOU UNDERSTAND AND AGREE THAT THE MAXIMUM AMOUNT THAT RTV CAN BE HELD LIABLE TO YOU UNDER ANY CIRCUMSTANCE IS THE AMOUNT THAT YOU PAID, IF ANY, FOR PRODUCTS OR SERVICES THROUGH THE WEBSITE, AND IN NO CASE WILL THAT AMOUNT EXCEED $100. IF NO AMOUNT IS PAID BY YOU TO RTV, YOU AGREE THAT YOU WILL BE LIMITED TO INJUNCTIVE RELIEF ONLY UNLESS OTHERWISE PERMITTED BY LAW. 

 

THE WEBSITE MAY CONTAIN TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS OR OMISSIONS. RTV IS NOT RESPONSIBLE FOR ANY SUCH TYPOGRAPHICAL, TECHNICAL, OR PRICING ERRORS LISTED ON THE WEBSITE. 

 

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF DAMAGES. IF YOUR JURISDICTION DOES NOT ALLOW THE EXCLUSION OR LIMITATION OF DAMAGES, YOU SHOULD SEEK LEGAL COUNSEL TO UNDERSTAND YOUR LEGAL RIGHTS UNDER THE LAW.

 

Indemnification

You agree to hold harmless, indemnify, and defend RTV, its officers, employees, agents, successors, and assigns, from and against any and all claims, demands, losses, damages, rights, and actions of any kind, including, but not limited to, property damage, infringement, personal injury, and death, that either directly or indirectly arise out of or are related to your use of the Website, your use or provision of any services made through the Website, your reliance upon advice provided through the Website, your submission of User Generated Content to the Website, your violation of any term or condition of this Agreement, your violation of any applicable law, statute, ordinance, regulation, or treaty, whether local, state, national, or international, or your violation of the rights of a third party.

 

Your obligation to defend RTV under the terms of this Agreement will not provide you with the right to control RTV’s defense, and RTV reserves the right to control its defense and choose its counsel regardless of your contractual requirement to indemnify RTV.

 

No Assignment

You acknowledge and agree that you are prohibited from assigning your rights and obligations under this Agreement. RTV may assign its rights and obligations under this Agreement at any time, including but not limited to in a sale of the Website. 

 

Jurisdiction, Governing Law, and Resolution of Disputes

This Agreement will be interpreted, governed, construed, and enforce in accordance with the laws of the United States of American and the State of Michigan without giving effect to any conflicts of laws principles.  The parties submit to and agree to personal jurisdiction in Michigan, with venue proper in Traverse City, Michigan. 

 

YOU AND RTV AGREE THAT ARBITRATION WILL BE THE EXCLUSIVE FORUM AND REMEDY AT LAW FOR ANY DISPUTES ARISING OUT OF OR RELATING TO THIS AGREEMENT, YOUR USE OF THE WEBSITE, OR THE PURCHASE OF PRODUCTS OR SERVICES FROM RTV, INCLUDING ANY DISPUTES CONCERNING THE VALIDITY, INTERPRETATION, VIOLATION, BREACH, OR TERMINATION OF THIS AGREEMENT. ARBITRATION UNDER THIS AGREEMENT WILL BE HELD IN TRAVERSE CITY, MICHIGAN AND IN ACCORDANCE WITH THE MOST RECENTLY EFFECTIVE COMMERCIAL ARBITRATION RULES OF THE AMERICAN ARBITRATION ASSOCIATION. THE ARBITRATION PROCEEDING WILL BE DECIDED BY A SINGLE ARBITRATOR AND THE ARBITRATOR WILL DECIDE THE ARBITRATION PROCEEDING BY APPLYING THE LAWS AND LEGAL PRINCIPLES OF THE STATE OF MICHIGAN AND THE FEDERAL LAWS OF THE UNITED STATES. THE LOSING PARTY WILL BE REQUIRED TO PAY THE PREVAILING PARTY’S REASONABLE ATTORNEYS’ FEES. YOU AND RTV AGREE THAT THE SITUS OF THIS AGREEMENT IS IN THE STATE OF MICHIGAN. YOU AND RTV AGREE TO SUBMIT TO THE EXCLUSIVE PERSONAL JURISDICTION OF ANY SUCH ARBITRATOR OR ARBITRATION PROCEEDING.

 

Severability

If any provision of this Agreement is found to be invalid or unenforceable for any reason whatsoever, the remaining provisions will remain valid and unimpaired and will continue in full force and effect.

 

Integration

RTV hereby incorporates its Privacy Policy into this Agreement. This Agreement and its incorporated Privacy Policy – and any other Separate Agreement that End Users and Clients are bound to as part of their purchase of Software and Photography Services from RTV – constitutes the entire agreement between the parties with respect to the use of the Website. You acknowledge and agree that any additional provisions that may appear in any communication from you will not bind RTV. 

 

Separate Agreements for Software and Photography Services

End Users, as well as all Users of the Software, and Clients agree that they will be additionally bound by separate agreements pursuant to their purchase and use of the Software and Photography Services.  Further, any User that independently contracts with RTV to provide Photography Services is also bound by a separate agreement.

 

No Waiver 

You understand and agree that no term or provision of this Agreement will be deemed to have been waived and no breach will be deemed to have been consented to unless said waiver or consent is in writing and signed by the party to be charged.

 

Child Online Privacy Protection Act

The Website is not directed to persons under the age of eighteen (18) and RTV will not knowingly collect personally identifiable information from children under the age of eighteen (18). If RTV inadvertently collects such personally identifiable information, RTV will delete the personally identifiable information in accordance with its security protocols. 

 

Limitation on Actions

RTV AND YOU BOTH AGREE THAT ANY CAUSE OF ACTION ARISING OUT OF OR RELATED TO THE WEBSITE OR ANY PRODUCTS OR SERVICES PURCHASED THROUGH THE WEBSITE MUST COMMENCE WITHIN ONE YEAR AFTER THE CAUSE OF ACTION ACCRUES. FAILURE TO ASSERT SAID CAUSE OF ACTION WITHIN ONE YEAR WILL PERMANENTLY BAR ANY AND ALL RELIEF.

 

YOU WILL ONLY BE PERMITTED TO PURSUE CLAIMS AGAINST RTV ON AN INDIVIDUAL BASIS, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION OR PROCEEDING AND YOU WILL ONLY BE PERMITTED TO SEEK RELIEF (INCLUDING MONETARY, INJUNCTIVE, AND DECLARATORY RELIEF) ON AN INDIVIDUAL BASIS.

Reservation of Rights

All rights not expressly granted herein are reserved to RTV. 

Notice

Any notice required by this Agreement must be in writing and must be emailed to: support@realtourvision.com.  

 

30-Day Money Back Guarantee

Updated: 9/27/2017

Every customer will receive a 30-day money back satisfaction guarantee from the date of purchase of their Real Tour Vision Virtual Tour Software and Virtual Tour Builder Kit. Any tour credits purchased at the time of the original Virtual Tour Builder Kit are also included under this guarantee. This guarantee includes satisfaction with RTV’s products, services, and camera compatibility. This guarantee is void if items returned to RTV are damaged or if the customer has not notified RTV by the end of the 30-day return period. See Limited Warranty policy for additional hardware warranty coverage.

If a customer is not satisfied with their Virtual Tour Builder Kit, the customer must complete the following steps to qualify for a refund.

  1. The customer must contact RTV within 30 days of the date of purchase of their Virtual Tour Builder Kit. The RTV Builder Kit MUST be postmarked for shipment back to RTV within 5 business days of initiating return with RTV or delivery will be refused. Contact RTV, Inc. at: (866) 947-8687 Ext 1
  2. Ship the returned items to the following address: 
    RTV, Inc.
    1844 Oak Hollow Drive, Suite A
    Traverse City, MI 49686****Note: The cost of shipping is the responsibility of the customer.
  3. Items received back to RTV must be in original / new condition.

Once the returned items have been received by RTV and have been inspected for any damage, RTV will issue a refund.  Any unused tour credits purchased with the kit and any applicable taxes paid will be provided with a 100% refund. Original shipping charges are not refundable. Marketing membership fees will not be refundable if the customer has downloaded any paid marketing materials or streamed any paid webinars.

RTV will issue a credit to the credit/debit card used for the original purchase upon receipt of the returned shipment. A refund check will be issued for all other purchases completed through checks or money orders.

 


Tour Credit Policy

 

Updated: 9/27/2017

These terms and conditions apply to anyone who purchases RTV Virtual Tour Credits. RTV reserves the right to update this policy with its terms and conditions at any time without prior notice. Payment of all fees discussed below must be made in accordance with the Payment Policy.

What is a Virtual Tour Credit?

A virtual tour credit is paid for in advance by the customer and is used to create a virtual tour.  A virtual tour credit provides for the hosting and serving of one virtual tour production. A virtual tour production may contain several scenes. With RTV’s powerful mixed-media player a scene can be a full 360° spherical panorama, a full 360° cylindrical panorama, a cylindrical partial panorama, a vertical panorama, a still image, or a full motion video clip.  Scenes are used within a virtual tour production to represent a particular space, room, location or provide an overview of a location. Through the purchase of a virtual tour credit, RTV will provide customer support for the customer provided that the customer has completed the RTV Training, is in good standing with RTV, and is publishing an average of ten virtual tours a year. Customers that fall short of any of the above requirements may be asked to purchase a $99 setup and support pack. Please purchase Your support pack here. RTV support includes email and phone support (Monday through Friday 8AM – 6PM Eastern), web access to RTV Learning Center and access to free webinars. 

How are Virtual Tour Credits Used?

Upon purchase, virtual tour credits are automatically added to the customer’s account. Each time a new virtual tour is created and marked “Complete” by the customer the Fusion virtual tour system deducts a minimum of one (1) virtual tour credit from the customer’s account. Additional tour credits may be deducted if the virtual tour contains more than 100 scenes. 1 virtual tour credit may contain up to 100 scenes (images of any type) and up to 5 minutes of full motion video.

For virtual tours with:

1 to 100 scenes1 Tour Credit
101 to 200 scenes2 Tour Credits

Determining Virtual Tour Type –  Prior to creating a tour on the Real Tour Vision virtual tour software system, the customer must choose between two virtual tour types, Real Estate and Non-Real Estate.  RTV has no way of ensuring that our users are choosing the correct tour type other than manually auditing each account.  Accounts will not be audited unless given a reason for an audit.  We expect honesty and integrity from our user base when making this selection to help us continue operating a sustainable business model and build a system for tomorrow.

Real Estate Virtual Tours – Tours uploaded under this category must be properties or items that are FOR SALE and that once sold will no longer be needed. Real Estate type virtual tours will be hosted as long as the for sale item or property is still needed. This need is determined by the customer. Virtual tours uploaded under this category will never expire. It is the responsibility of the virtual tour provider to remove old and unnecessary sold real estate virtual tours from the virtual tour system, video portals and any other third party syndication sites where virtual tours may be present.

HD Images Associated with Real Estate Type Virtual Tours – Original uploaded high-resolution tour images associated with real estate virtual tours will remain on RTV’s servers for a period of one year from the date the tour was published to allow tour providers and their clients to retrieve them as needed. After one year these high-resolution images will be deleted from RTV’s servers. When high-resolution images are removed, the associated real estate virtual tour will continue operating as usual and will be hosted and served by RTV servers as long as it is still needed. Compressed and optimized versions of the still images will be available to download after the high-resolution images have been removed from RTV’s servers. These images are available for download until the tour has been deleted. Panoramic images will not be accessible for download after one year from the tour publish date.

Non-Real Estate Virtual Tours – Tours uploaded under this category should be of any places, properties, businesses, locations that are not for sale.  This includes, but is not limited to, golf courses, hospitals, hotels, restaurants, income properties, vacation rentals, bed and breakfasts and other “business” type virtual tours.  Tours that fall under this category have a much longer “Shelf Life” and are typically used for many years to help promote or market a particular entity or place of business.   Non-Real Estate virtual tours will be hosted for a period of one year from the publish date. Virtual tour providers will be reminded of tour expiration from within the Tour Management System reminder dashboard at least 30 (thirty) days prior to virtual tour expiration. Virtual tour providers using the FUSION virtual tour platform have the option through the Tour Management System located at https://manage.realtourvision.com to extend the virtual tour hosting for additional years. Each additional year of hosting will cost the virtual tour provider one virtual tour credit. 

HD Images Associated with Non-Real Estate Type Virtual Tours – Original uploaded high-resolution tour images associated with NON-Real Estate virtual tours will remain on RTV’s servers for a period of one year from the date the tour was published to allow tour providers and their clients to retrieve them as needed. After one year these high-resolution images will be deleted from RTV’s servers. When high-resolution images are removed, the associated NON-Real estate virtual tour will continue operating as usual as long as the tour has not expired. Compressed and optimized versions of the still images will be available to download after the high-resolution images have been removed from RTV’s servers. These images are available for download until the tour has been deleted. Panoramic images will not be accessible for download after one year from the tour publish date.

Please note that using owner type tours for your business productions is 100% on the honor system.  RTV is committed to establishing a long-term sustainable system that can be counted on for years to come and that is not dependent on an ever-increasing number of tours being purchased in the front end to pay for the tours that were created years ago still demanding bandwidth. RTV spends hundreds of thousands of dollars annually to ensure that you have the very best virtual tour system available in the industry.  Your renewal of each business tour is your small contribution to this cause and ensures the success of our mission. Business tours are a wonderful way for you to make residual income.  If you’re having trouble selling the concept please contact your RTV sales representative for suggestions. Thank you for your support.

At the time of initial purchase of a Virtual Tour Kit, a new virtual tour provider will also buy tour credits to load into the virtual tour provider’s account in the Tour Management System. As the virtual tour provider builds virtual tours, tour credits are deducted from the account. At the point where all tours have been used, the virtual tour provider may re-order tour credits for their account.

Purchased tour credits will only be deposited into the account of the virtual tour provider who purchases the virtual tours. Virtual tour providers may not combine resources to make a single purchase then seek to distribute purchased tours across multiple virtual tour provider accounts.

Re-Ordering Tour Credits

Virtual tour providers may re-order tours in one of several tour package options from within the tour management system.

 

No Transfer of Tour Credits Between Virtual Tour Providers

Tour credits cannot be transferred or sold from one virtual tour builder account to another. This includes cases where a virtual tour provider is selling their business to another virtual tour provider or individual. Virtual tour provider may sell all other business assets – but not tour credits. As long as a virtual tour provider is in good standing with RTV, the virtual tour credits will never expire from virtual tour provider’s account unless you request that we dissolve your account, at which time virtual tours credits will be dissolved along with your account.

Forfeiture of Tour Credits

Should a virtual tour provider default under any policy, under any term or condition set forth therein, terminate their relationship with RTV by discontinuing use of RTV products, or should RTV otherwise terminate its relationship with a virtual tour provider, any and all unused tour credits may be forfeited. The virtual tour provider shall have no right to a refund and hereby waives and releases RTV from any and all liability relative thereto, as well as agrees to indemnify and hold harmless RTV from any claims made by any third party, including but not limited to a party who has received tour credits through an unauthorized transfer from the virtual tour provider.


Tour Shredder, Abandoned Accounts & Distressed Accounts

 

Updated: 11/18/2017

Tour Shredder

RTV has created a first class virtual tour solution that requires lots of programming and maintenance to keep it (and YOU) ahead of the competition. This means it’s vital that we keep our hosting costs as low as possible so the most resources can be allocated towards programming for a better tomorrow.  You can help us with this mission and receive free tour credits as a reward for doing so. RTV’s Tour Shredder allows you to easily locate virtual tours within your account that are no longer needed. We suggest virtual tours for shredding based on hits / traffic and the status of the virtual tour. Virtual tours that have not received any traffic in over one year, as well as those that have been marked as SOLD in the account, will be flagged for shredding. We will never recommend owner type (business tours that are not “For Sale”) as a possible tour for shredding as you are already paying an annual hosting fee to keep your owner type tours hosted on the system.

You will receive one virtual tour credit for every fifty virtual tours that you shred. The system will keep track of how many virtual tours you’ve removed from the system and we make it very easy for you to remove dozens, or even hundreds of tours at a time. Free virtual tour credits earned from the Tour Shredder will never expire and may be used just like regular virtual tour credits. As your technology partner, RTV will count on you to shred unnecessary tours from your account on a regular basis. Each month RTV will send you an email reminder if the shredder identifies any new tours in your account that fit the criteria for being ready for the shredder. You should take that opportunity to login to your account and clear out old and unnecessary tours. Individuals that choose not to shred and remove unnecessary tours from their accounts could be at risk of having their account flagged as an “Abandoned” or a “Distressed” account. 

 

Distressed Accounts

RTV considers an account to be “Distressed” when a user fails to remove old, sold, inactive and unnecessary tours from our servers. Unnecessary tours build up to a point where that account becomes inefficient to host. When this occurs, RTV will contact the account holder both by phone and via email to encourage the removal of unnecessary tours. Owners of distressed accounts will be given up to four weeks to use the Tour Shredder and delete the majority of the unnecessary tours from the account. We understand and allow for users to keep a few dozen tours active after properties have sold to use as gallery tours and website demonstration tours. If the owner of the distressed account does not take action, RTV will purge the unnecessary tours for the user. Unnecessary tours include virtual tours that have not received traffic in over one year, virtual tours that have been marked as SOLD in the virtual tour system and any “Owner” type (such as golf courses, hospitals, hotels, restaurants, income properties, vacation rentals, bed and breakfasts or other owner / business) virtual tours that were erroneously created as real estate virtual tours and are older than one year. If no action is taken by the user to remove unnecessary tours, RTV will purge unnecessary tours from distressed accounts and this will be a part of RTV’s cleanup routine. Tours that are deleted and removed from distressed accounts will not be counted towards receiving free virtual tour credits as they do when active users voluntarily clear out unnecessary tours by using the Tour Shredder.

In the rare event that RTV discovers a Distressed Account containing Owner” type (such as golf courses, hospitals, hotels, restaurants, income properties, vacation rentals, bed and breakfasts or other owner / business) virtual tours that were erroneously created as real estate virtual tours but are in use, active and consuming bandwidth, RTV reserves the right to convert the account from a tour credit based account to a monthly subscription based account. The monthly or annual subscription fee will be determined by the total number of tours both active and inactive within the users Distressed Account. The user of the Distressed Account will receive notification of the change from a credit based account to a subscription-based account via email and phone before the change.

Abandoned Accounts

An RTV account is considered “Abandoned” when the user has either not logged into, or has not created a virtual tour in that account for a period of longer than six months. When this occurs RTV reserves the right to purge unnecessary tours from these abandoned accounts. Unnecessary tours include virtual tours that have not received traffic in over one year, virtual tours that have been marked as SOLD in the virtual tour system and any “Owner” type (such as golf courses, hospitals, hotels, restaurants, income properties, vacation rentals, bed and breakfasts or other owner / business) virtual tours that were erroneously created as real estate virtual tours and are older than one year. No notification will be given prior to purging unnecessary tours from abandoned accounts and this will be a part of RTV’s cleanup routine. Tours that are deleted and removed from abandoned accounts will not be counted towards receiving free virtual tour credits as they do when users voluntarily clear out unnecessary tours by using the Tour Shredder.

In the rare event that RTV discovers an Abandoned Account containing Owner” type (such as golf courses, hospitals, hotels, restaurants, income properties, vacation rentals, bed and breakfasts or other owner / business) virtual tours that were erroneously created as real estate virtual tours but are still in use, active and consuming bandwidth, RTV reserves the right to convert the account from a tour credit based account to a monthly subscription based account. The monthly or annual subscription fee will be determined by the total number of tours both active and inactive within the users Abandoned Account. The user of the Abandoned Account will receive notification of the change from a credit based account to a subscription-based account via email and phone before the change.

Real Tour Vision Reseller Policy

Updated: 2/28/2013

Before RTV can issue any form of payment or tour credits to you for reselling / referring others to RTV you MUST sign and agree to the RTV reseller agreement. To acquire a copy of the reseller agreement please send an email to contracts(at)realtourvision.com with Reseller Agreement in the subject line. Before you start reselling we recommend that you watch our reselling video located here https://youtu.be/ZpzjP1ZgF0A Once you are setup as a reseller you may use your custom reseller link and start making money by reselling Real Tour Vision virtual tour systems. Terms & Conditions of Reselling – Real Tour Vision agrees to pay Reseller a commission on Gross Sales and in accordance with the reseller Agreement. Real Tour Vision will provide Reseller copies of invoices on all sales made by Reseller from within the Fusion TMS.

Real Tour Vision will calculate commissions in Fusion TMS system. Once sales commissions reach a total of $500 or more, Reseller is able to make withdrawals in Five Hundred and NO/100 ($500) Dollar increments via check. A check will be issued to Reseller on the 5th day of the subsequent month. Any sales commissions that remain after the last available $500 increment has been withdrawn shall remain with Real Tour Vision and not be available for withdrawal until there is at least another Five Hundred and NO/100 ($500) Dollars in sales commissions available or be traded for virtual tour credits as described below.

At any time before the total amount of sales commissions available reaches at least $500, Reseller is able to trade in monies owed to them (i.e. earned sales commissions) for virtual tour credits, which shall be rounded to the nearest Ten and NO/100 ($10) Dollars. Additionally, should Reseller never reach Five Hundred and NO/100 ($500) Dollars in sales commission and they fail to create at least fifty (50) virtual tours for any given year, or reseller begins promoting competing technology to Real Tour Vision, any sales commissions held by Real Tour Vision for Reseller shall be forfeited to Real Tour Vision, without warning or notice to Reseller. Additionally, should Reseller fail to create fifty (50) virtual tours per year, or reseller begins promoting competing technology to Real Tour Vision he/she shall forfeit all TRAIL commissions (as further described in reseller agreement under Schedule B) also without warning or notice, and Real Tour Vision shall automatically and immediately be relieved from paying such commissions, which shall become the sole property of the Real Tour Vision.

Payment Policy

Updated: 2/12/2008

All items must be paid in full at the time of purchase. This policy may be modified where a written contract is in place specifying different invoicing and payment arrangements. RTV accepts credit/debit cards (VISA, MasterCard, American Express, or Discover), money orders, and personal checks from United States banking institutions for payment. Company also accepts eCheck transactions (check by phone).

Personal checks for international purchases will not be accepted. Bank wire transfers are available for transactions. Bank wire transfer fees will apply. Please ask your sales representative for banking details to complete the wire transfer.

Specific purchases or fees that will be paid in full at the time of purchase or in advance of service:

  1. Virtual Tour Builder Kits and components
  2. Tour Credits
  3. Training
  4. Single Property Websites
  5. AstroZoom
  6. 3D VR Headset Tours
  7. PicturePath Fees (Realtor.com)
  8. RockPointeMarketing Fees
  9. Macro-SEO Sites
  10. YouTube Video Rips

Recurring charges—such as Inner Circle Marketing Membership renewal fees and website hosting fees will be charged in advance of service each month or applicable renewal date against a provider’s credit/debit card.


Tour Track Payment Policy

Updated: 1/1/2012

Payment Frequency Policy

Payments made for Tour Track job will be sent out approximately 30-35 days after the job has been marked complete in the Tour Track System. RTV will cut checks each week assuring that you will receive your payment in a timely manner. Because of processing and mailing time it is possible you may not receive your check for up to 45 days so please wait until then before inquiring as to where your payment is.

For example:
Tour Track virtual tour marked complete on 1/3/12
Due in 30 days = 2/2/12
We will pay every job due within that week – Sunday Jan 29th through Saturday Feb 4th on Friday, Feb 3rd.

Direct Deposit is now available for faster payment.  Please inquire at rtvadmin(at)realtourvision.com

Unclaimed Check Policy

The unclaimed check procedure is established to provide the proper mechanism to take possession of long standing unclaimed checks in accordance with government statutes and to ensure the propriety of the related accounting transactions.

In the event that a Tour Track payment check is returned to RTV, Inc we will make another attempt to contact the 1099 employee using all phone numbers found within the RTV Customer Database and Tour Management System. If, after an additional 30 days, the check cannot be delivered, RTV maintains the right to temporally turn off TMS to initiate a phone call from 1099 employee (RTV provider) to RTV. During this period the TMS will be off however all virtual tours will remain live. If account remains off for an additional 150 days RTV will reactivate TMS account and deposit payment in the form of virtual tour credits into the account at a rate of $20.00 / Tour Credit. Account will remain live and virtual tour credits never expire.

In the event that a Tour Track payment check is unclaimed longer than a period of 180 days, monies will be deposited into the RTV TMS account in the form of virtual tour credits at a rate of $20.00 / Tour Credit. Account will remain live and virtual tour credits never expire.


Limited Lifetime Warranty - RTV Rotator XS

Updated: 3/20/17

All RTV Rotators come with a limited lifetime warranty that covers material defects, and normal wear and tear of the rotator. This warranty does not cover excessive damage or theft. The warranty is rendered void when attempts are made to partially or fully disassemble the unit. This warranty also rendered void upon resale of the rotator as well as when the original purchaser’s virtual tour hosting account is classified as “Abandoned” by RTV. (See Abandoned Accounts in RTV’s Policies Section)

To have warranty work performed on your rotator, you must first contact RTV Technical Support at 866-906-8687. When your rotator is received, it will be analyzed by our team, and you will receive notification as to whether or not your rotator is still under warranty. This should be the case so long as it has not been tampered with, disassembled, excessively damaged, or sold to you by anyone other than RTV. If RTV deems that your rotator is void of warranty, you will receive a quote for the estimated costs of repair. If you do not wish to have the repair work done to your rotator, it will be your responsibility to pay to have the rotator shipped back to you.

Your rotator will fall under this limited lifetime warranty as long as it has not been tampered with, disassembled, excessively damaged, or sold to you by anyone other than RTV. In this case, RTV will repair your rotator and ship it back to you at no cost. It is your responsibility to pay for the shipping of the rotator to RTV.

RTV always welcomes the repair of rotators that do not fall under the limited lifetime warranty for a fee. Please contact the RTV Technical Support team to get things started.


Virtual Tour Business Leads – Company Guidelines

Updated: 2/12/2008

Virtual tour business leads that are generated by RTV are distributed or dispatched out to Full Service providers in good standing with the Company. In dispatching business leads to RTV Full Service providers, the Company will use the guidelines listed below. RTV reserves the right to update these guidelines at any time without prior notice.

Dispatching Guidelines

Through its website and other marketing efforts, as well as through the acquisition and implementation of service agreements with international, national, and regional accounts, RTV collects business leads through a combination of website, email, or phone inquiries from businesses, real estate agents, and other individuals that are interested in virtual tour building services.

Upon gathering information from these business leads, RTV seeks to quickly and efficiently dispatch these business leads to the Full Service providers (FSD) based on the proximity of the FSD to the location of the service request.

As a matter of policy, RTV attempts to determine the source of the virtual tour lead. If for example, the lead comes from a real estate office that has been using a certain Full Service provider (FSD) for virtual tour services, RTV will attempt to steer this lead back to this same (FSD). However, the source of the lead is not always readily apparent. When faced with the option of multiple FSDs in a geographic area, RTV seeks to ensure that each provider in the area gets a share of the available leads. If a FSD relocates from one Designated Market Area (DMA) to another, preexisting FSDs will be given priority of leads and order dispatches over relocated FSDs.

RTV reserves the right to distribute leads and order dispatches to FSDs at its own discretion. RTV makes no guarantees as to the frequency of dispatches to any FSD, regardless of any prior dealings between the company and the FSD. RTV may discontinue the use of any FSD at any time.


Training Credit Policy

Last Update: 2/12/2008

These terms and conditions apply to any party who purchases a Virtual Tour Builder Kit from RTV. Payment of all fees discussed below must be made in accordance with the Payment Policy. RTV reserves the right to update this policy at any time without prior notice.

Training

All RTV Builder Kits come with one training session credit. The training session credit provides the purchaser with comprehensive information concerning the RTV hardware, software, and Tour Management System. Training is required to receive free technical support from RTV. Each training session credit must be used within 6 months from the time the account is activated or the training credit will expire. The cost of a training session following the expiration of the training credit is $99.00. If a customer wishes to purchase an additional training session or to purchase a training session after the expiration of their training credit, the cost of the session must be paid for in full in accordance with the Billing Policy.  Please Click Here To Purchase Photography Training Credits

Contact info(at)realtourvision.com for more information and to check on availability.


Remote Host Tour Policies

Updated: 11/14/2012

1. Remote Host Tour Overview

RTV offers two methods for hosting virtual tours built by RTV virtual tour providers. In most cases, the virtual tour provider will create the virtual tour and then upload the completed tour through the Tour Management System to servers maintained by RTV. These completed tours are assigned a URL (Uniform Resource Locator) which when typed into a web browser, will locate and open the tour on the RTV servers. These virtual tour URLS can be private labeled to match the domain name of the virtual tour provider.

The second method gives the option for the virtual tour provider to host their virtual tour on a server of their choosing (Remote Host Tour). Once the virtual tour provider has created and successfully uploaded the tour to the RTV servers through the Tour Management System, the virtual tour provider has the option to request a Remote Hosted Tour.

Once a Remote Host Tour has been requested through the Tour Management System, it can be instantly downloaded and saved on a hard drive. These remote host files will allow the virtual tour provider or thier customer to host a virtual tour with limited features on a server of their choice. In most cases the client will need to own the server and have physical access to it.

2. Remote Host Technical Support Policy

No technical support is available for remotely hosted virtual tours.

3. Fees

If a virtual tour provider chooses the Remote Host method, an additional tour credit will be deducted from the virtual tour providers account. This debit is incurred each time the Remote Host file is ordered. If the client makes changes that necessitate a re-order please keep in mind there will be an additional charge. It is a good idea to have the client preview the online tour before ordering the Remote Host tour. Fees incurred by remotely hosting a virtual tour are non refundable.


Acquiring a Builder Kit from Another provider – Fees and Policies

Updated: 2/12/2008

These terms and conditions apply to any party who obtains a RTV Builder Kit by means of acquiring the hardware and software from an existing RTV provider. Payment of all fees discussed below must be made in accordance with the Payment Policy.

1. Camera Setup Fee

A camera setup fee of $99 shall be charged to any individual who does not purchase their kit directly from RTV. The camera setup charge shall be a one-time fee that entitles the tour builder to unlimited camera setup sessions.

2. Account Setup Fee

An account setup fee of $25 shall be charged to any individual who does not purchase their kit directly from RTV. The account setup charge shall be a one- time fee that entitles the tour builder to access to a RTV Tour Management Account.

3. Training Fee

All RTV Builder Kits come with one training session credit. A fee of $99 for a training session credit shall be charged to any individual who does not purchase their kit directly from RTV. The purchase of the training session credit provides the purchaser with comprehensive information concerning the RTV hardware, software, and Tour Management System. Training is required to receive free technical support from RTV. Each training session credit must be used within 6 months from the time the account is activated or the training credit will expire.

4. Tour Credits

Virtual tour credits do not transfer from one builder account to another and may not be resold. This includes cases where a provider is selling their business to another provider or individual. Tour credits may only be purchased directly from RTV.

5. Hardware Warranty

The resale of the RTV Builder Kit voids all hardware warranties including the Lifetime warranty on the RTV Rotator. Extended warranty for the RTV Rotator may be purchased for a fee of $99.00.


Additional RTV Accounting Services

In the event that a customer might need additional accounting services from Real Tour Vision’s accounting team such as account reconciliations, sales receipts, end of year reports, payment received reports or other. Each request will be billed to the customer at a rate of $35 per report. Please use the following link to purchase additional accounting services from RTV, Inc. Thank you for your support!

Click here to purchase this service


YouTube/Google Terms and Conditions

By Using These Services in our system, you agree to the YouTube & Google Privacy Policy and Terms of Service. Click below to read more.

YouTube Terms of Service

Google Privacy Policy