How can we help?

Why are my images being cropped?

  • Main
  • FAQs
  • Why are my images being cropped?
← All Topics

Aspect Ratios

Most DSLRs take photos with a 3:2 aspect ratio (also some 5:4 and 4:3, but all are more square), while our tour player is a 16:9 widescreen aspect ratio, since most devices people will be viewing it on will have a widescreen format (monitors, mobile phones/tablets). This means that, to fit a more square 3:2 photo to a widescreen 16:9 player, and not have black bars on the side, some of the photo will have to be cut off at the top and bottom:

You can (most likely) change your camera setting to take 16:9 photos, but those won’t play nicely on many MLS boards and other places that you would post the photos to, as they usually require a standard more square photo. The best approach is to keep this in mind when shooting, and not have anything important to the shot at the very top or very bottom of the frame. If you have existing shots that you need to adjust, it’s also possible to shift what gets cut off, by going to the Still Photos Editor and using the Calibration tool. Please see this section of the Scene Editor video, which explains how to use it:


Table of Contents