When adding an agent profile, you must use an email address that is unique in our system, otherwise you will get an error when trying to save:
- This email is already in use. Please try “Share Agent” feature. For assistance, please contact firstname.lastname@example.org
This usually happens when an agent has been previously set up either by another photographer, so you can use the Share Agent feature to pull the profile into your account so you can do tours for them as well:
Simply enter the email address and click Add, and the profile will show up in your list of agents, then you can create a tour for them. Keep in mind that you will not be able to edit their information, you can only assign tours to them. If you need to edit their profile, please contact support and we can check and see if we need to edit them or possibly release the email so it can be used as regular agent account.