Ask Jack – Panorama Jack

Dear Jack,

I really love the hit reports from RTV because they go out to my virtual tour customers once a week and keep my clients thinking about me. I’m wondering if you have any other suggestions that work in a similar fashion.

Not a sales guy –


Dear Lance,

You bet I have some ideas for you. In fact this is a question that comes up quite often. “How do you stay in front of your clients without coming across like you’re always selling them stuff?” This is a question that has driven even the brainiest of men to drink over the years. Have you thought of writing a series of follow up emails? I know the team over there at BlueLavaMedia have a pretty nice “Tour Follow Up” program in place.

They send a follow up email when a customer’s virtual tour has been published. It is easy to arrange these emails so you are progressively training your customers on your products and services as they make repeat orders with you. For example, your very first email might look something like this:

Dear Customer,
I just wanted thank you for your continued support in our product line. I also wanted to make sure that your needs were met and your expectations surpassed. Please let me know if you were happy with the services that you received when you get a moment of free time. We just love testimonials!

Once again, I would like to thank you for your business and let you know that you can contact me anytime with questions that you might have.

Best regards,

Your Name

PS. Did you know that you can run an INSTANT on demand hit report by clicking on the little “Eye” at the bottom of your tours?

Most of the time your customers will reply back with glee over the novelty of the “on demand” hit report button they did not know about. As your customers continue placing orders with you, simply repeat this process of making sure they are happy with your services followed up with something new that you have just rolled out. By keeping your emails short and to the point, yet personable, you will find that a tour follow up is just another GREAT way to further establish better relationships with your customer base.

If you’re an inner circle member with RTV you can now login and download your first FOUR tour follow up emails that have been prewritten for you. Enjoy!!!

Click Here to Download Follow Up Emails