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30-Day Money Back Guarantee
30-Day Money Back Guarantee
Updated: 6/27/2021
Every customer will receive a 30-day money back satisfaction guarantee from the date of purchase of their Real Tour Vision Virtual Tour Software and Virtual Tour Builder Kit. Any tour credits purchased at the time of the original Virtual Tour Builder Kit are also included under this guarantee. This guarantee includes satisfaction with RTV’s products, services, and camera compatibility. This guarantee is void if items returned to RTV are damaged or if the customer has not notified RTV by the end of the 30-day return period. See Limited Warranty policy for additional hardware warranty coverage.
If a customer is not satisfied with their Virtual Tour Software or Virtual Tour Builder Kit, the customer must complete the following steps to qualify for a refund.
- The customer must contact RTV within 30 days of the date of purchase of their Virtual Tour Software or Virtual Tour Builder Kit. The RTV Builder Kit MUST be postmarked for shipment back to RTV within 5 business days of initiating a return with RTV or delivery will be refused. Contact RTV, Inc. at: (866) 947-8687 Ext 1
- Ship the returned items to the following address:
RTV, Inc.
1844 Oak Hollow Drive, Suite A
Traverse City, MI 49686****Note: The cost of shipping is the responsibility of the customer. - Items received back to RTV must be in original / new condition.
Once the returned items have been received by RTV and have been inspected for any damage, RTV will issue a refund. Any unused tour credits purchased with the kit and any applicable taxes paid will be provided with a 100% refund. Original shipping charges are not refundable. Marketing membership fees will not be refundable if the customer has downloaded any paid marketing materials or streamed any paid webinars.
RTV will issue a credit to the credit/debit card used for the original purchase upon receipt of the returned shipment. A refund check will be issued for all other purchases completed through checks or money orders.
RTV Policies Page – https://realtourvision.com/policies/