Policies

RTV reserves the right to update these policies, terms and conditions at any time without notice.

30-Day Money Back Guarantee

Updated: 12/17/2016

Every provider will receive a 30-day money back satisfaction guarantee from the date of purchase of their Virtual Tour Builder Kit. Any tour credits purchased at the time of the original Virtual Tour Builder Kit are also included under this guarantee. This guarantee includes satisfaction with RTV’s products, services, and camera compatibility. This guarantee is void if items returned to RTV are damaged or if provider has not notified RTV by the end of the 30-day return period. See Limited Warranty policy for additional hardware warranty coverage.

If a provider is not satisfied with their Virtual Tour Builder Kit, the provider must complete the following steps to qualify for a refund.

  1. The provider must contact RTV (Sales) within 30 days of the date of purchase of their Virtual Tour Builder Kit. The RTV Builder Kit MUST be postmarked for shipment back to RTV within 5 business days of initiating return with RTV or or delivery will be refused.Contact RTV, Inc. at: (866) 947-8687 Ext 4
  2. Ship the returned items to the following address:RTV, Inc.
    400 E Eighth Street, Suite 2
    Traverse City, MI 49686****Note: The cost of shipping is the responsibility of the provider.
  3. Items received back to RTV must be in original / new condition.

Once the returned items have been received by RTV and have been inspected for any damage, RTV will issue a refund minus a 15% restocking and processing fee on the price of the kit. Any unused tour credits purchased with the kit and any applicable taxes paid will be provided with a 100% refund. Original shipping charges are not refundable. Marketing membership will not be refundable.

RTV will issue a credit to the credit/debit card used for the original purchase upon receipt of the returned shipment. A refund check will be issued for all other purchases completed through checks or money orders.

 


Tour Credit Policy

Updated: 11/14/2012

These terms and conditions apply to anyone who purchases RTV Virtual Tour Credits. RTV reserves the right to update this policy with its terms and conditions at any time without prior notice. Payment of all fees discussed below must be made in accordance with the Payment Policy.

What is a Virtual Tour Credit?

Through the purchase of a virtual tour credit, RTV will provide customer support for a virtual tour provider that has completed the RTV Training, is in good standing with RTV and for those that have been a customer of RTV for more than a year support will be provided so long as customer has consumed a minimal average of ten tours a year. Customers that fall short of this volume requirement will need to purchase a $99 setup and support pack. Please purchase Your support pack here. RTV support includes email and phone support through customer service, web access to Frequently Asked Questions, monthly newsletters, access to the RTV blog, plus access to free marketing materials. Additionally, RTV maintains and provides updates to its Tour Builder Software, the Tour Management System and the infrastructure to communicate, serve, and archive the completed virtual tours.

How are Virtual Tour Credits Used?

Upon purchase, virtual tour credits are automatically added to the virtual tour provider’s account. Each time a virtual tour provider successfully creates and uploads a new virtual tour from their Tour Management System account, the system deducts a minimum of one (1) virtual tour credit from the virtual tour provider’s account. Additional tour credits may be deducted if the tour contains more than 60 scenes. 1 virtual tour credit may contain up to 60 scenes (images of any type) and up to 5 minutes of full motion video.

For virtual tours with:

1 to 60 scenes 1 Tour Credit
61 to 120 scenes 2 Tour Credits

 

Real estate virtual tours (must be FOR SALE type properties with valid listing number) will be hosted forever and will never expire. High resolution images associated with real estate tours and used for image delivery to end customer will remain on RTV servers for a period of one year whereupon they will be deleted and removed from RTV servers at the one year point.  For sale real estate tour will continue function and will be hosted on RTV servers. It is the responsibility of the virtual tour provider to remove sold real estate properties from the virtual tour system, video portals and any other third party syndication sites virtual tour may be present.

Non-Real estate virtual tours such as golf courses, hospitals, hotels, restaurants, income properties, vacation rentals, bed and breakfasts and other “business” type virtual tours will be hosted for a period of one year from the publish date. Virtual tour provider will be reminded of tour expiration from within the Tour Management System reminder dashboard at least 30 (thirty) days prior to virtual tour expiration. Users of original RTV virtual tour system located at http://tms.realtourvision.com will not receive an expiration reminder and are still required to contact RTV at the one year point of any tours that need renewal as virtual tour renewal on this system continues to be a manual process. Virtual tour providers using the FUSION virtual tour platform have the option through the Tour Management System located at http://manage.realtourvision.com to extend the virtual tour hosting for additional years. Each additional year of hosting will cost the virtual tour provider one virtual tour credit.  (Please note that using owner type tours for your business productions is 100% on the honor system.  RTV is committed to establishing a long-term sustainable system that can be counted on for years to come and that is not dependent on an ever increasing number of tours being pumped in the front end to pay for the tours that were created years ago still demanding bandwidth. RTV spends hundreds of thousands of dollars annually to insure that you have the very best virtual tour system available in the industry.  Your renewal of each business tour is your small contribution to this cause and insures the success of our mission. Business tours are a wonderful way for you to make residual income.  If you’re having trouble selling the concept please contact your RTV sales representative for suggestions. Thank you for your support.)

At the time of initial purchase of a Virtual Tour Kit, a new virtual tour provider will also buy tour credits to load into the virtual tour provider’s account in the Tour Management System. As the virtual tour provider builds virtual tours, tour credits are deducted from the account. At the point where all tours have been used, the virtual tour provider may re-order tour credits for their account.

Purchased tour credits will only be deposited into the account of the virtual tour provider who purchases the virtual tours. Virtual tour providers may not combine resources to make a single purchase then seek to distribute purchased tours across multiple virtual tour provider accounts.

Re-Ordering Tour Credits

Virtual tour providers may re-order tours in one of several tour package options from within the tour management system.

No Transfer of Tour Credits between virtual tour providers

Tour credits cannot be transferred or sold from one virtual tour builder account to another. This includes cases where a virtual tour provider is selling their business to another virtual tour provider or individual. virtual tour provider may sell all other business assets – but not tour credits. As long as a virtual tour provider is in good standing with RTV, the virtual tour credits will never expire from virtual tour provider’s account unless you request that we dissolve your account, at which time virtual tours credits will be dissolved along with your account.

Forfeiture of Tour Credits

Should a virtual tour provider default under any Policy, or under any term or condition set forth therein, or should RTV otherwise terminate its relationship with a virtual tour provider, any and all unused tour credits shall be forfeited. The virtual tour provider shall have no right to a refund and hereby waives and releases RTV from any and all liability relative thereto, as well as agrees to indemnify and hold harmless RTV from any claims made by any third party, including but not limited to a party who has received tour credits through an unauthorized transfer from the virtual tour provider.


Tour Shredder - Abandoned Account - Distressed Accounts Policy

Updated: 8/18/2017

Tour Shredder

RTV has created a first class virtual tour solution that requires lots of programming and maintenance to keep it (and YOU) ahead of the competition. This means it’s vital that we keep our hosting costs as low as possible so the most resources can be allocated towards programming for a better tomorrow!  You can help us with this mission and receive free tour credits as a reward for doing so! RTV’s Tour Shredder allows you to easily locate virtual tours within your account that are no longer needed. We suggest virtual tours for shredding based on past traffic and the status of your virtual tours. Virtual tours that have not received any traffic in over one year, as well as those that have been marked as SOLD in the account, will be flagged for shredding. We will never recommend business type tours or tours that are not “For Sale” as a possible tour for shredding as you’re already paying an annual hosting fee to keep your business and commercial tours on our system.

You will receive one virtual tour credit for every fifty virtual tours that you shred. The system will keep track of how many virtual tours you’ve removed from the system and we make it very easy for you to remove dozens, or even hundreds of tours at a time. Free virtual tour credits earned from the Tour Shredder will never expire and may be used just like regular virtual tour credits. As your technology partner, RTV will count on you to shred unnecessary tours from your account on a regular basis. Each month RTV will send you an email reminder if the shredder identifies any new tours in your account that can be shred. You should take that opportunity to login to your account and clear out old data. Those that choose not to shred and remove unnecessary data from their accounts could be at risk of being flagged as an “Abandoned” or a “Distressed” account as described below. 

Abandoned Accounts

An RTV account is considered Abandoned when the user has not logged into, or created a virtual tour in that account for a period of longer than six months. When this occurs RTV reserves the right to purge unnecessary data from these abandoned accounts. This unnecessary data includes virtual tours that have not received traffic in over one year, virtual tours that have been marked as SOLD in the virtual tour system and any “non-real estate” (such as golf courses, hospitals, hotels, restaurants, income properties, vacation rentals, bed and breakfasts or other “business” type) virtual tours that were erroneously created as real estate virtual tours and are older than one year. No notification will be given prior to purging data from “Abandoned” accounts and this will be a part of RTV’s regular and automated cleanup routine. Tours that are deleted and removed from abandoned accounts will not be counted towards receiving free virtual tour credits as they do when active users voluntarily clear out unnecessary data by using the Tour Shredder.

Distressed Accounts

RTV considers an account to be “Distressed” when an end user fails to remove old, sold, inactive and unnecessary data from our servers and this content builds up to a point where that account is inefficient to host. When this occurs RTV will contact the owners and account holders of these distressed accounts to suggest the removal of old and unnecessary data. Owners of distressed accounts will then have a maximum of two weeks to use the Tour Shredder and delete old tours from the account. If the owner of the distressed account does not take action, RTV will purge the unnecessary data for the user. This unnecessary data includes virtual tours that have not received traffic in over one year, virtual tours that have been marked as SOLD in the virtual tour system and any “non-real estate” (such as golf courses, hospitals, hotels, restaurants, income properties, vacation rentals, bed and breakfasts or other “business” type) virtual tours that were erroneously created as real estate virtual tours and are older than one year. No notification will be given prior to purging data from “Distressed” accounts and this will be a part of RTV’s regular and automated cleanup routine. Tours that are deleted and removed from abandoned accounts will not be counted towards receiving free virtual tour credits as they do when active users voluntarily clear out unnecessary data by using the Tour Shredder.

Payment Policy

Updated: 2/12/2008

All items must be paid in full at the time of purchase. This policy may be modified where a written contract is in place specifying different invoicing and payment arrangements. RTV accepts credit/debit cards (VISA, MasterCard, American Express, or Discover), money orders, and personal checks from United States banking institutions for payment. Company also accepts eCheck transactions (check by phone).

Personal checks for international purchases will not be accepted. Bank wire transfers are available for transactions. Bank wire transfer fees will apply. Please ask your sales representative for banking details to complete the wire transfer.

Specific purchases or fees that will be paid in full at the time of purchase or in advance of service:

  1. Virtual Tour Builder Kits and components
  2. Tour Credits
  3. Training
  4. PanoRiders and Single Property Websites
  5. CDs/DVDs/Audio Clips
  6. Floor Plans, Sketch & Faxes, and 3D Walkthroughs
  7. PicturePath Fees (Realtor.com)
  8. Inner Circle Marketing Membership subscription fees
  9. All RTV RPM marketing materials available through storefront.

Orders for new website templates will be billed upon delivery of the completed website.

Recurring charges—such as Inner Circle Marketing Membership renewal fees and website hosting fees will be charged in advance of service each month or applicable renewal date against a provider’s credit/debit card on file with RTV.


Tour Track Payment Policy

Updated: 1/1/2012

Payment Frequency Policy

Payments made for Tour Track job will be sent out approximately 30-35 days after the job has been marked complete in the Tour Track System. RTV will cut checks each week assuring that you will receive your payment in a timely manner. Because of processing and mailing time it is possible you may not receive your check for up to 45 days so please wait until then before inquiring as to where your payment is.

For example:
Tour Track virtual tour marked complete on 1/3/12
Due in 30 days = 2/2/12
We will pay every job due within that week – Sunday Jan 29th through Saturday Feb 4th on Friday, Feb 3rd.

Unclaimed Check Policy

The unclaimed check procedure is established to provide the proper mechanism to take possession of long standing unclaimed checks in accordance with government statutes and to ensure the propriety of the related accounting transactions.

In the event that a Tour Track payment check is returned to RTV, Inc we will make another attempt to contact the 1099 employee using all phone numbers found within the RTV Customer Database and Tour Management System. If, after an additional 30 days, the check cannot be delivered, RTV maintains the right to temporally turn off TMS to initiate a phone call from 1099 employee (RTV provider) to RTV. During this period the TMS will be off however all virtual tours will remain live. If account remains off for an additional 150 days RTV will reactivate TMS account and deposit payment in the form of virtual tour credits into the account at a rate of $20.00 / Tour Credit. Account will remain live and virtual tour credits never expire.

In the event that a Tour Track payment check is unclaimed longer than a period of 180 days, monies will be deposited into the RTV TMS account in the form of virtual tour credits at a rate of $20.00 / Tour Credit. Account will remain live and virtual tour credits never expire.


Unlimited IHD V-Slide Cancellation Policy

If you wish to cancel your unlimited V-Slide account with RTV, Inc you must submit a request to RTVAdmin@realtourvision.com stating your name and contact information on the account to be cancelled. Cancellation requests must be submitted by an authorized contact for your account.

Please note, once unlimited package has been cancelled, your V-Slides will be automatically archived at the end of billing cycle. You may then create additional V-Slides at the cost of a virtual tour credit.

Your V-Slide account is prepaid quarterly or annually and you MUST cancel before completion of your billing period or your credit card will be charged once again.  No refunds are given once your credit card has been charged and you will have until the end of the next billing cycle to use your V-Slide module.

This cancellation policy applies to the RTV unlimited IHD V-Slide services only. V-Slides created via use of a virtual tour credit never expire.


Limited Warranty

Updated: 2/12/2008

The Limited Warranty on RTV supplied hardware covers parts and labor and warrants against defects in material or workmanship for a period of three (3) months from the original date of purchase. The warranty period can be extended for an additional nine (9) months by registering your purchase with the manufacturer of each product. Extended warranties for certain camera models, lens, and camera accessories may be purchased if available from the manufacturer. Please contact your sales representative regarding the availability of extended warranties.

The Limited Warranty applies only to the hardware components of the Virtual Tour Builder Kit. It does not cover technical assistance for hardware or software usage, and it does not cover any software products.

All defective parts replaced under this Limited Warranty will become the property of RTV.

Lifetime Warranty — RTV Rotator – X3, XS and X3D

All RTV Rotators come with a lifetime warranty that covers material defects, workmanship, plus standard wear and tear of the rotator. This warranty does not cover malicious and excessive damage or theft.  The warranty is rendered void when attempts are made to partially or fully disassemble the unit.  This lifetime warranty is also voided upon resale of the rotator.

To have warranty work performed on your rotator you must first contact RTV support. When your rotator is received, it will be analyzed by our rotator team and you will be notified whether or not your rotator is still under warranty.  This should be the case so long as it has not been tampered with, disassembled, excessively damaged, or sold to you by anyone other than RTV. If RTV’s rotator team should deem that your rotator is void of warranty, you will receive a quote for the estimated costs of repair. If you do not wish to have the repair work done to your rotator it will be your responsibility to pay to have the rotator shipped back to you. 

Your rotator will fall under full warranty as long as it has not been tampered with, disassembled, excessively damaged, or sold to you by anyone other than RTV. In this case RTV will repair your rotator and ship it back to you at no cost.  It is your responsibility to pay for the shipping of the rotator to RTV.

RTV will always welcome the repair of rotators that are not under warranty for a fee.  Please contact our support team to get things started.


Copyright Policy

Updated: 2/12/2008

RTV providers building virtual tours may not post, modify, distribute, or reproduce, in any form or fashion, any copyrighted material, trademarks, or other reserved proprietary information owned or belonging to anyone other than provider or the provider’s customer without obtaining prior written consent from that individual or company. In the event RTV or any of its agents, representatives, successors and/or assigns discovers (by any means available) that a RTV provider is displaying any copyrighted material, trademarks, or proprietary information owned or belonging to anyone else other than the provider or the provider’s customer on a virtual tour, RTV will disable the virtual tour and prevent any further distribution of same.

In the event of such action, RTV, its agents, representatives, successors and/or assigns will not be obligated to refund any fees or costs previously paid in association with your virtual tour. Furthermore, by purchasing a virtual tour, provider agrees to hold Tour Vision, Inc. (d.b.a. RTV), its agents, representatives, successors, and assigns harmless from any liability arising out of provider’s unauthorized use of any copyrighted material, trademarks, and/or other reserved proprietary information owned or belonging to anyone else other than the provider or the provider’s customer, including actual attorney fees incurred in defending any such action.


Branding on Multiple Listing Service (MLS) Tours Policy

Updated: 2/12/2008

A Multiple Listing Service (MLS) is a group of private databases which allows real estate brokers representing sellers under a listing contract to widely share information about properties with real estate brokers who may represent potential buyers or wish to cooperate with a seller’s broker in finding a buyer for the property. There is no single authoritative “MLS”, and no universal data format. The many local and private databases–some of which are controlled by single associations of realtors or groupings of associations (which represent all brokers within a given community or geographical area) or by real estate brokers–are collectively referred to as the MLS because of their reciprocal access agreements.

The local MLS in a given region promulgates the rules and regulations applicable to internet listing of properties within that area. These rules typically cover what can be included on a virtual tour submitted to the MLS.

The continued growth in online house hunting among buyers has resulted in the need for the real estate industry to establish regulations specifically related to the display of MLS properties on real estate related websites. These regulations are known as Internet Data Exchange (IDX), and are also called broker reciprocity by which brokers mutually agree to allow the display of their listings on each other’s websites. This is made possible by guidelines and regulations which are enforced by the local MLS, and they do have an impact on virtual tours.

While branded virtual tours of real estate properties are permitted on all public websites (i.e. real estate agent or brokerage websites), virtual tours submitted to the MLS for sharing by IDX participants typically must exclude branded information. Examples of branded tours are tours that include visual, verbal, or written information, in an image, such as “for sale” signs, email addresses, websites, office-mobile-fax numbers, company affiliations, primary or ancillary advertisements, logos, agent or team names, or any other identifiable codes or symbols.

RTV’s Tour Management System automatically generates a series of links for each virtual tour that is uploaded to the system that are generally IDX-compliant. These links can be found by clicking under “Deliverables” of a specific tour in the Tour Management System. However, there are varying degrees of brand restriction associated with each of the IDX linking options. Check with your local MLS to find out which linking option will meet their requirements. Failure to do so may result in removal of the virtual tour from the listing by the MLS and possible fines.

It is the responsibility of each virtual tour builder (RTV provider) to become aware of the branding restrictions set forth by their local MLS before submitting virtual tours for placement on a website. RTV is not liable for any fines imposed by an MLS to a listing agent or virtual tour builder for violation of MLS branding regulations.


Virtual Tour Business Leads – Company Guidelines

Updated: 2/12/2008

Virtual tour business leads that are generated by RTV are distributed or dispatched out to Full Service providers in good standing with the Company. In dispatching business leads to RTV Full Service providers, the Company will use the guidelines listed below. RTV reserves the right to update these guidelines at any time without prior notice.

Dispatching Guidelines

Through its website and other marketing efforts, as well as through the acquisition and implementation of service agreements with international, national, and regional accounts, RTV collects business leads through a combination of website, email, or phone inquiries from businesses, real estate agents, and other individuals that are interested in virtual tour building services.

Upon gathering information from these business leads, RTV seeks to quickly and efficiently dispatch these business leads to the Full Service providers (FSD) based on the proximity of the FSD to the location of the service request.

As a matter of policy, RTV attempts to determine the source of the virtual tour lead. If for example, the lead comes from a real estate office that has been using a certain Full Service provider (FSD) for virtual tour services, RTV will attempt to steer this lead back to this same (FSD). However, the source of the lead is not always readily apparent. When faced with the option of multiple FSDs in a geographic area, RTV seeks to ensure that each provider in the area gets a share of the available leads. If a FSD relocates from one Designated Market Area (DMA) to another, preexisting FSDs will be given priority of leads and order dispatches over relocated FSDs.

RTV reserves the right to distribute leads and order dispatches to FSDs at its own discretion. RTV makes no guarantees as to the frequency of dispatches to any FSD, regardless of any prior dealings between the company and the FSD. RTV may discontinue the use of any FSD at any time.


Website Cancellation Policy

Updated: 12/28/2010

If you wish to cancel your website account with BytePages, you must submit a request to providersite@bytepages.com stating your name, contact information, and the URL to be cancelled. Cancellation requests must be submitted by an authorized contact for your account.

Please note, once cancelled, your website will automatically be archived for a 12 month period. Your website will be available to you if you wish to reinstate the site within this 12 month period for a fee. After 12 months, the website will be deleted from RTV archives.

Website hosting fees are paid in advance. Therefore upon request, cancellations can be effective at the end of the calendar month in which your request for cancellation is received, otherwise cancellation will be effective immediately.  BytePages will not prorate charges for a partial month. You are responsible for all regular service charges incurred prior to the effective termination date.

If your account is prepaid quarterly or annually and you cancel before completion of your billing period, then the amount of your refund will be prorated as of the end of the calendar month in which your request for cancellation is received. The amount of your refund will be calculated by multiplying the number of service months provided, times the normal monthly rate for the service, plus any outstanding service charges, and deducting the resulting amount from the amount you have already paid.

All refund payments will be by credit to the credit/debit card used in the original transaction. For all other refunds, payment will be made by check and posted within seven days of cancellation.

This cancellation policy applies to standard hosting services only. Some services are offered only under contract. In these cases, the policies described on this page do not apply, and you should refer to your contract terms for cancellation information.

BytePages and RTV reserve the right, under their sole discretion, to terminate your website account or use of any RTV’s service if your payment is not timely received, or if you have acted inconsistently with the terms of service.


Training Credit Policy

Last Update: 2/12/2008

These terms and conditions apply to any party who purchases a Virtual Tour Builder Kit from RTV. Payment of all fees discussed below must be made in accordance with the Payment Policy. RTV reserves the right to update this policy at any time without prior notice.

Training

All RTV Builder Kits come with one training session credit. The training session credit provides the purchaser with comprehensive information concerning the RTV hardware, software, and Tour Management System. Training is required to receive free technical support from RTV. Each training session credit must be used within 6 months from the time the account is activated or the training credit will expire. The cost of a training session following the expiration of the training credit is $140.00. If a customer wishes to purchase an additional training session or to purchase a training session after the expiration of their training credit, the cost of the session must be paid for in full in accordance with the Billing Policy.

Additionally, RTV offers training on Photography, Photo Editing, Panorama Stitching, Video Editing and more. These training credits are $99 for 1 hour blocks of time, which can be broken into up to three 20 minute sessions. These training sessions are subject to trainer availablity. Please contact info@realtourvision.com for more information and to check on availability.

Please Click Here To Purchase Photography Training Credits


PicturePath™ Payment Policy

Updated: 2/19/2008

Each provider’s use of the PicturePath™ service is subject to the following policies. RTV reserves the right to update these policies at any time without notice.

By checking the “I agree to RTV PicturePath Policies” check-box on a service purchase page, you confirm that you have read the statements of these policies and agree with them.

Description of Services

Through its PicturePath™ relationship with Homestore, Inc, the operator of REALTOR.com®, RTV provides providers with the ability to distribute their virtual tours to the Homestore network of websites.

Guidelines for Posting to REALTOR.com®

RTV provides tours to REALTOR.com through its PicturePath link. Through this link RTV provides tours fully compliant with guidelines laid out by REALTOR.COM (see Advertising Guidelines on REALTOR.com below).

It is the provider’s responsibility to ensure the following:

  • Only Residential Real Estate Tours (Tour key: “RE”) are to be submitted through PicturePath.
  • The tour is for a real estate listing represented by a licensed real estate broker or sale agent.
  • The real estate agent is identified on the tour.
  • The tour has a valid MLS number.

PicturePath Payment Terms

By purchasing this service you acknowledge that you have familiarized yourself with the features and benefits of this service and accept financial liability for the purchase.

● RTV Inc. is not responsible for any alterations in your or your client’s preferences and will not refund either complete or partial cost of the purchase.

● Once an order has been placed, it cannot be cancelled or changed. Each order is processed immediately and is not eligible for refund or chargeback.

● Each provider is responsible for all PicturePath™ services ordered from his/her account regardless of whether the purchase was made by the provider, an employee, partner, spouse, or other representative.

● A fee of $22.95 will be charged the provider upon uploading the tour to Realtor.com. This charge will be collected through credit/debit card at the time of the tour upload to Realtor.com. If the real estate agent or brokerage has to subscribed to Realtor.com’s “Showcase” or “Enhanced” listing service, this $22.95 fee is waived. It is the provider’s responsibility to determine the status a particular listing prior to submitting a virtual tour to realtor.com. This can be accomplished by checking the listing on Realtor.com.

The given PicturePath™ Payment Policy is applied to all providers or provider representatives purchasing the PicturePath™ service, without exceptions.

Advertising Guidelines on REALTOR.com®

Overview

Homestore has contractual and implied responsibilities to assure all advertising complies with the National Association of REALTORS® objectives and business practices. The business rules that follow define the parameters for advertising in Virtual Tours and other 3rd party hosted links on REALTOR.com®. Compliance with these rules should assure appropriate expectations on behalf of all of our partners.

Key concerns include:

  1. No FSBO’s (For Sale By Owners) are on the site. Ads that promote or link to FSBO’s are prohibited. This includes any information that refer to property for lease or sale directly by the owner without assistance of a licensed real estate broker or salesperson.
  2. No controversial ads. Ads that relate to a sensitive area in the Real Estate Industry, a current event that consumers might find offensive, or a new agreement with a partner are not allowed.
  3. No ads for Restricted Advertisers are displayed on a page that has a single property listing. These Ads are generally real estate related advertisers on Virtual Tours or 3rd party links spawned from pages with a single listing. Unless it can be proven that the advertisement within a given Virtual Tour or 3rd party link is either agent or broker authorized these are prohibited.
  4. No referral fees are to be charged to the REALTORS®. Ads with referral fees, or links to places where there are referral fees are prohibited.
  5. No links off to competitor’s sites or commingling of competitor sites or links thereto on any REALTOR.com® page. Display ads that direct the REALTOR.com® user, to competing sites such as, mortgage, title or escrow companies is not permitted. For example; The ‘Homes and Land’ ad may not include a link to their Find a Home section, it may only ask the consumer to subscribe to their magazine.

Remote Host Tour Policies

Updated: 11/14/2012

1. Remote Host Tour Overview

RTV offers two methods for hosting virtual tours built by RTV virtual tour providers. In most cases, the virtual tour provider will create the virtual tour and then upload the completed tour through the Tour Management System to servers maintained by RTV. These completed tours are assigned a URL (Uniform Resource Locator) which when typed into a web browser, will locate and open the tour on the RTV servers. These virtual tour URLS can be private labeled to match the domain name of the virtual tour provider.

The second method gives the option for the virtual tour provider to host their virtual tour on a server of their choosing (Remote Host Tour). Once the virtual tour provider has created and successfully uploaded the tour to the RTV servers through the Tour Management System, the virtual tour provider has the option to request a Remote Hosted Tour.

Once a Remote Host Tour has been requested through the Tour Management System, it can be instantly downloaded and saved on a hard drive. These remote host files will allow the virtual tour provider or thier customer to host a virtual tour with limited features on a server of their choice. In most cases the client will need to own the server and have physical access to it.

2. Remote Host Technical Support Policy

No technical support is available for remotely hosted virtual tours.

3. Fees

If a virtual tour provider chooses the Remote Host method, an additional tour credit will be deducted from the virtual tour providers account. This debit is incurred each time the Remote Host file is ordered. If the client makes changes that necessitate a re-order please keep in mind there will be an additional charge. It is a good idea to have the client preview the online tour before ordering the Remote Host tour. Fees incurred by remotely hosting a virtual tour are non refundable.


Acquiring a Builder Kit from Another provider – Fees and Policies

Updated: 2/12/2008

These terms and conditions apply to any party who obtains a RTV Builder Kit by means of acquiring the hardware and software from an existing RTV provider. Payment of all fees discussed below must be made in accordance with the Payment Policy.

1. Camera Setup Fee

A camera setup fee of $99 shall be charged to any individual who does not purchase their kit directly from RTV. The camera setup charge shall be a one-time fee that entitles the tour builder to unlimited camera setup sessions.

2. Account Setup Fee

An account setup fee of $25 shall be charged to any individual who does not purchase their kit directly from RTV. The account setup charge shall be a one- time fee that entitles the tour builder to access to a RTV Tour Management Account.

3. Training Fee

All RTV Builder Kits come with one training session credit. A fee of $140 for a training session credit shall be charged to any individual who does not purchase their kit directly from RTV. The purchase of the training session credit provides the purchaser with comprehensive information concerning the RTV hardware, software, and Tour Management System. Training is required to receive free technical support from RTV. Each training session credit must be used within 6 months from the time the account is activated or the training credit will expire.

4. Tour Credits

Virtual tour credits do not transfer from one builder account to another and may not be resold. This includes cases where a provider is selling their business to another provider or individual. Tour credits may only be purchased directly from RTV.

5. Hardware Warranty

The resale of the RTV Builder Kit voids all hardware warranties including the Lifetime warranty on the RTV Rotator. Extended warranty for the RTV Rotator may be purchased for a fee of $99.00.


Privacy Policy

Updated: 2/12/2008

Tour Vision Inc, is a Michigan corporation with its principal office at 400 E Eighth Street, Suite 2, Traverse City, MI 49686 (d.b.a. RTV) and hereinafter referred to as “RTV”, or “Company”.

This privacy statement covers the Web site www.realtourvision.com. Because RTV wants to demonstrate its commitment to your privacy, we have provided the below listed information and privacy practices for your review. Our Privacy Policy is designed to assist you in understanding how we collect and use the personal information you provide to us and to assist you in making informed decisions when using our site and our products and services.

What Information Do We Collect?

When you visit our Web site you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and Web site use information collected on an aggregate basis as you and others browse our Web site.

1. Personal Information You Choose to Provide

Registration Information/Purchase Information

You will provide us information about yourself, your firm or company, and your practices when you (1) place an order for one our products or services; or (2) register to be a member of RTV provider Network, register for certain services, or register for email newsletters and alerts, or purchase items through our site. This data collection can include such personally identifiable information as name, company name, address, phone number, email address, and credit card information. You may also provide additional comments on how you see RTV servicing your needs and interests.

Email Information.

If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses.

2. Web Site Use Information

Similar to other commercial Web sites, our Web site utilizes a standard Web server logs to collect information about how our Web site is used. Information gathered through Web server logs may include the date and time of visits, the pages viewed, time spent at our Web site, and the Web sites visited just before and just after our Web site. We, our advertisers and ad serving companies may also use small technology or pieces of code to determine which advertisements and promotions users have seen and how users responded to them. Personally identifiable information is not stored in these logs. We log files to track non-personally identifiable information about visitors to our site in the aggregate, usage and volume statistic to help us better understand the needs of our visitors.

How Do We Use the Information That You Provide to Us?

Broadly speaking, we use personal information for purposes of administering and expanding our business activities, providing customer service and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about important changes to our Web site, new services and special offers we think you will find valuable. You have the opportunity to opt in, or opt out of these specific types of communications in Tour Management System. You have the opportunity to opt out any time you receive an email from us by using the link provided at the bottom of the email communication. You may notify us at any time if you do not wish to receive these offers by emailing us at support@realtourvision.com.

Communications from our Site/Choice-Opt Out

If you register on our site or purchase any products from the site you can expect to receive a welcome email and /or an order confirmation email. If you have registered with our site, you will also receive any of the communications (newsletters, updates, product information, alerts) that the Company sends to its provider network. At any time you wish to change your preferences for receiving communications from our site, please edit your records in the Tour Management System or contact Customer Support.

Blogs

If you use our blogs, your should be aware that any personally identifiable information you submit there, name/Web site, can be read, collected, or used by other users in this forum. We are not responsible for the personal information you choose to submit in the blogs.

Sharing Information with Third Parties

We may enter into alliances, partnerships or other business arrangements with third parties who may be given access to personal information including your name, address, telephone number and email for the purpose of providing you information regarding products and services that we think will be of interest to you. In connection with alliances, partnerships or arrangements, we may also provide certain information to third parties if we have determined that the information will be used in a responsible manner by a responsible third party. For example, some of our partners operate stores or provide services on our site, while others power offerings developed by us for your use. We also use third parties to facilitate our business, including, but not limited to, sending email and processing credit card payments. In connection with these offerings and business operations, our partners and other third parties may have access to your personal information for use in connection with business activities. As we develop our business, we may buy or sell assets or business offerings. Customer, email, and visitor information is generally one of the transferred business assets in these types of transactions. We may also transfer such information in the course of corporate divestitures, mergers, or any dissolution.

Notice of New Services and Changes

Occasionally, we may also use the information we collect to notify you about important changes to our Web site, new services and special offers we think you will find valuable. As our customer, you will be given the opportunity to notify us of your desire not to receive these offers by sending us an email request at support@realtourvision.com.

Email-A-Friend/Tour

If you choose to use the Email a Friend or Email a Tour referral service to tell a friend about information you’ve seen on our site, we will ask you for your friend’s email address and any comment you wish to make to your friend. We will automatically send your friend a one-time email forwarding the requested tour or information. We do not store this information and it is used for the sole purpose of sending this one-time email.

3. How Do We Protect Your Information?

How Do We Secure Information Transmissions?

Email is not recognized as a secure medium of communication. For this reason, we request that you do not send private information to us by email. Some of the information you may enter on our Web site may be transmitted securely via Secure Sockets Layer SSL, 128 bit encryption services. Pages utilizing this technology will have URLs that start with HTTPS instead of HTTP.

How Can You Access and Correct Your Information?

You may request access to all your personally identifiable information that we collect online and maintain in our database by accessing your account details in the Tour Management System

Certain Disclosures

We may disclose your personal information if required to do so by law or subpoena or if we believe that such action is necessary to (a) conform to the law or comply with legal process served on us or affiliated parties; (b) protect and defend our rights and property, our site, the users of our site, and/or our affiliated parties; (c) act under circumstances to protect the safety of users of our site, us, or third parties.

What About Other Web Sites Linked to Our Web Site?

We are not responsible for the practices employed by Web sites linked to or from our Web site nor the information or content contained therein. Often links to other Web sites are provided solely as pointers to information on topics that may be useful to the users of our Web site.

Please remember that when you use a link to go from our Web site to another Web site, our Privacy Policy is no longer in effect. Your browsing and interaction on any other Web site, including Web sites which have a link on our Web site, is subject to that Web site’s own rules and policies. Please read over those rules and policies before proceeding.

Your Consent

By using our Web site you consent to our collection and use of your personal information as described in this Privacy Policy. If we change our privacy policies and procedures, we will post those changes on our Web site to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it.


SPAM Policy

Updated: 02/19/2008

RTV has a no tolerance spam policy. RTV’s technicians actively monitor emails going to a large number of contacts. Any customer found to be using RTV for spam will be immediately cut-off from use of the email account product. If you know of or suspect any violators, please notify us immediately.

What is Spam?

Spam is unsolicited email also known as UCE (Unsolicited Commercial Email). By sending email to only to those who have requested to receive it, you are following accepted permission-based email guidelines.

What constitutes a Preexisting business relationship?

The recipient of your email has made a purchase, requested information, responded to a questionnaire or a survey, or had offline contact with you.

What constitutes consent?

The recipient of your email has been clearly and fully notified of the collection and use of his email address and has consented prior to such collection and use. This is often called informed consent.

Isn’t there a law against sending Spam?

The federal anti-spam law went into effect on January 1st, 2004 and preempts all state laws. While this new law will not stop spam, it does make most spam illegal and ultimately less attractive to spammers. The law is specific about requirements to send commercial email and empowers the federal government to enforce the law. The penalties can include a fine and/or imprisonment for up to 5 years.

How to protect yourself from Spam: Take the Spam Test

  • Are you sending to non-specific addresses such as:
    sales@domain.com, business@domain.com, webmaster@domain.com, info@domain.com, or other general addresses.
  • Are you sending to distribution lists or mailing lists which send indirectly to a variety of email addresses?
  • Have you falsified your originating address or transmission path information?
  • Have you used a third party email address or domain name without their permission?
  • Does your email’s subject line contain false or misleading information?
  • Does your email fail to provide a working link to unsubscribe?
  • Are you failing to process any unsubscribe requests that come to you via a reply to your email within 10 days or the request?

If you have answered YES to ANY of the above questions you will likely be labeled a SPAMMER. For more information visit The Coalition Against Unsolicited Email or contact RTV Customer Support.


Additional Services Policy

Updated: 09/11/2012
 
 

Additional services through RTV include the following services:

Single Property Websites (One Time Fee)

IHD Subscription Services (Auto Renewing Subscription)

AstroZoom (One Time Fee)

RoboTour (One Time Fee)

AudioPal (Auto Renewing Subscription)

Users of RTV may purchase additional services directly from RTV at any time.  Additional Services listed above that are “One Time Fee” based are non-refundable.  Additional Services listed above that are “Auto Renewing Subscription” based are non-refundable. It is solely up to the individual user to cancel and or reinstate Auto Renewing Subscription based services. Auto Renewing Subscription based services MUST be canceled by user before membership automatically renews.

Panono Camera Return Policy

The Panono one shot spherical panorama camera is covered under RTV’s 30-day money back guarantee listed above.

If the Panono camera is faulty, it is covered under Panono’s warranty policy.

Click here to view Panono’s warranty policy