Policies

RTV reserves the right to update these policies, terms, and conditions at any time without notice.

30-Day Money Back Guarantee

Updated: 6/27/2021

Every customer will receive a 30-day money back satisfaction guarantee from the date of purchase of their Real Tour Vision Virtual Tour Software and Virtual Tour Builder Kit. Any tour credits purchased at the time of the original Virtual Tour Builder Kit are also included under this guarantee. This guarantee includes satisfaction with RTV’s products, services, and camera compatibility. This guarantee is void if items returned to RTV are damaged or if the customer has not notified RTV by the end of the 30-day return period. See Limited Warranty policy for additional hardware warranty coverage.

If a customer is not satisfied with their Virtual Tour Software or Virtual Tour Builder Kit, the customer must complete the following steps to qualify for a refund.

  1. The customer must contact RTV within 30 days of the date of purchase of their Virtual Tour Software or Virtual Tour Builder Kit. The RTV Builder Kit MUST be postmarked for shipment back to RTV within 5 business days of initiating return with RTV or delivery will be refused. Contact RTV, Inc. at: (866) 947-8687 Ext 1
  2. Ship the returned items to the following address: 
    RTV, Inc.
    1844 Oak Hollow Drive, Suite A
    Traverse City, MI 49686****Note: The cost of shipping is the responsibility of the customer.
  3. Items received back to RTV must be in original / new condition.

Once the returned items have been received by RTV and have been inspected for any damage, RTV will issue a refund.  Any unused tour credits purchased with the kit and any applicable taxes paid will be provided with a 100% refund. Original shipping charges are not refundable. Marketing membership fees will not be refundable if the customer has downloaded any paid marketing materials or streamed any paid webinars.

RTV will issue a credit to the credit/debit card used for the original purchase upon receipt of the returned shipment. A refund check will be issued for all other purchases completed through checks or money orders.


Real Tour Vision Reseller Policy

Updated: 2/28/2013

Before RTV can issue any form of payment or tour credits to you for reselling / referring others to RTV you MUST sign and agree to the RTV reseller agreement. To acquire a copy of the reseller agreement please send an email to contracts(at)realtourvision.com with Reseller Agreement in the subject line. Before you start reselling we recommend that you watch our reselling video located here https://youtu.be/ZpzjP1ZgF0A Once you are setup as a reseller you may use your custom reseller link and start making money by reselling Real Tour Vision virtual tour systems. Terms & Conditions of Reselling – Real Tour Vision agrees to pay Reseller a commission on Gross Sales and in accordance with the reseller Agreement. Real Tour Vision will provide Reseller copies of invoices on all sales made by Reseller from within the Fusion TMS.

Real Tour Vision will calculate commissions in Fusion TMS system. Once sales commissions reach a total of $500 or more, Reseller is able to make withdrawals in Five Hundred and NO/100 ($500) Dollar increments via check. A check will be issued to Reseller on the 5th day of the subsequent month. Any sales commissions that remain after the last available $500 increment has been withdrawn shall remain with Real Tour Vision and not be available for withdrawal until there is at least another Five Hundred and NO/100 ($500) Dollars in sales commissions available or be traded for virtual tour credits as described below.

At any time before the total amount of sales commissions available reaches at least $500, Reseller is able to trade in monies owed to them (i.e. earned sales commissions) for virtual tour credits, which shall be rounded to the nearest Ten and NO/100 ($10) Dollars. Additionally, should Reseller never reach Five Hundred and NO/100 ($500) Dollars in sales commission and they fail to create at least fifty (50) virtual tours for any given year, or reseller begins promoting competing technology to Real Tour Vision, any sales commissions held by Real Tour Vision for Reseller shall be forfeited to Real Tour Vision, without warning or notice to Reseller. Additionally, should Reseller fail to create fifty (50) virtual tours per year, or reseller begins promoting competing technology to Real Tour Vision he/she shall forfeit all TRAIL commissions (as further described in reseller agreement under Schedule B) also without warning or notice, and Real Tour Vision shall automatically and immediately be relieved from paying such commissions, which shall become the sole property of the Real Tour Vision.

Limited Lifetime Warranty – RTV Rotator XS

Updated: 3/20/17

All RTV Rotators come with a limited lifetime warranty that covers material defects, and normal wear and tear of the rotator. This warranty does not cover excessive damage or theft. The warranty is rendered void when attempts are made to partially or fully disassemble the unit. This warranty also rendered void upon resale of the rotator as well as when the original purchaser’s virtual tour hosting account is classified as “Abandoned” by RTV. (See Abandoned Accounts in RTV’s Policies Section)

To have warranty work performed on your rotator, you must first contact RTV Technical Support at 866-906-8687. When your rotator is received, it will be analyzed by our team, and you will receive notification as to whether or not your rotator is still under warranty. This should be the case so long as it has not been tampered with, disassembled, excessively damaged, or sold to you by anyone other than RTV. If RTV deems that your rotator is void of warranty, you will receive a quote for the estimated costs of repair. If you do not wish to have the repair work done to your rotator, it will be your responsibility to pay to have the rotator shipped back to you.

Your rotator will fall under this limited lifetime warranty as long as it has not been tampered with, disassembled, excessively damaged, or sold to you by anyone other than RTV. In this case, RTV will repair your rotator and ship it back to you at no cost. It is your responsibility to pay for the shipping of the rotator to RTV.

RTV always welcomes the repair of rotators that do not fall under the limited lifetime warranty for a fee. Please contact the RTV Technical Support team to get things started.


Virtual Tour Business Leads – Company Guidelines

Updated: 2/12/2008

Virtual tour business leads that are generated by RTV are distributed or dispatched out to Full Service providers in good standing with the Company. In dispatching business leads to RTV Full Service providers, the Company will use the guidelines listed below. RTV reserves the right to update these guidelines at any time without prior notice.

Dispatching Guidelines

Through its website and other marketing efforts, as well as through the acquisition and implementation of service agreements with international, national, and regional accounts, RTV collects business leads through a combination of website, email, or phone inquiries from businesses, real estate agents, and other individuals that are interested in virtual tour building services.

Upon gathering information from these business leads, RTV seeks to quickly and efficiently dispatch these business leads to the Full Service providers (FSD) based on the proximity of the FSD to the location of the service request.

As a matter of policy, RTV attempts to determine the source of the virtual tour lead. If for example, the lead comes from a real estate office that has been using a certain Full Service provider (FSD) for virtual tour services, RTV will attempt to steer this lead back to this same (FSD). However, the source of the lead is not always readily apparent. When faced with the option of multiple FSDs in a geographic area, RTV seeks to ensure that each provider in the area gets a share of the available leads. If a FSD relocates from one Designated Market Area (DMA) to another, preexisting FSDs will be given priority of leads and order dispatches over relocated FSDs.

RTV reserves the right to distribute leads and order dispatches to FSDs at its own discretion. RTV makes no guarantees as to the frequency of dispatches to any FSD, regardless of any prior dealings between the company and the FSD. RTV may discontinue the use of any FSD at any time.


Training Credit Policy

Last Update: 2/12/2008

These terms and conditions apply to any party who purchases a Virtual Tour Builder Kit from RTV. Payment of all fees discussed below must be made in accordance with the Payment Policy. RTV reserves the right to update this policy at any time without prior notice.

Training

All RTV Builder Kits come with one training session credit. The training session credit provides the purchaser with comprehensive information concerning the RTV hardware, software, and Tour Management System. Training is required to receive free technical support from RTV. Each training session credit must be used within 6 months from the time the account is activated or the training credit will expire. The cost of a training session following the expiration of the training credit is $99.00. If a customer wishes to purchase an additional training session or to purchase a training session after the expiration of their training credit, the cost of the session must be paid for in full in accordance with the Billing Policy.  Please Click Here To Purchase Photography Training Credits

Contact info(at)realtourvision.com for more information and to check on availability.


Acquiring a Builder Kit from Another provider – Fees and Policies

Updated: 2/12/2008

These terms and conditions apply to any party who obtains a RTV Builder Kit by means of acquiring the hardware and software from an existing RTV provider. Payment of all fees discussed below must be made in accordance with the Payment Policy.

1. Camera Setup Fee

A camera setup fee of $99 shall be charged to any individual who does not purchase their kit directly from RTV. The camera setup charge shall be a one-time fee that entitles the tour builder to unlimited camera setup sessions.

2. Account Setup Fee

An account setup fee of $25 shall be charged to any individual who does not purchase their kit directly from RTV. The account setup charge shall be a one- time fee that entitles the tour builder to access to a RTV Tour Management Account.

3. Training Fee

All RTV Builder Kits come with one training session credit. A fee of $99 for a training session credit shall be charged to any individual who does not purchase their kit directly from RTV. The purchase of the training session credit provides the purchaser with comprehensive information concerning the RTV hardware, software, and Tour Management System. Training is required to receive free technical support from RTV. Each training session credit must be used within 6 months from the time the account is activated or the training credit will expire.

4. Tour Credits

Virtual tour credits do not transfer from one builder account to another and may not be resold. This includes cases where a provider is selling their business to another provider or individual. Tour credits may only be purchased directly from RTV.

5. Hardware Warranty

The resale of the RTV Builder Kit voids all hardware warranties including the Lifetime warranty on the RTV Rotator. Extended warranty for the RTV Rotator may be purchased for a fee of $99.00.


Additional RTV Accounting Services

In the event that a customer might need additional accounting services from Real Tour Vision’s accounting team such as account reconciliations, sales receipts, end of year reports, payment received reports or other. Each request will be billed to the customer at a rate of $35 per report. Please use the following link to purchase additional accounting services from RTV, Inc. Thank you for your support!

Click here to purchase this service


YouTube/Google Terms and Conditions

By Using These Services in our system, you agree to the YouTube & Google Privacy Policy and Terms of Service. Click below to read more.

YouTube Terms of Service

Google Privacy Policy