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FAQs

What is a scene?

A scene is a full 360? spherical panorama, a full 360? cylindrical panorama, a cylindrical partial panorama that is between 90? and 359?, a still image, or a full motion video clip that is used to represent a unique location within your tour. A panoramic scene is created by taking several snapshots and process them with our stitching software to make a panoramic virtual tour scene. A panoramic image will only count as one scene within your virtual tour. RTV allows you to publish up to 60 scenes within each of your productions as well as up to five minutes of full motion video.

How large is the RTV Organization?

RTV consists of a staff of 10 operational employees and 8 full time programmers. To learn more about our operational staff visit our About Us Page.

How do I know RTV will be around in the coming years to support me and my virtual tour business?

RTV has been in business since 1999. We have developed a proprietary Interactive Virtual Media solution from the ground up and do not rely on other vendors or technologies to keep our system current. RTV is a profitable, privately held corporation and has the largest network of virtual tour photographers in the world. Companies like Choice Hotels, American Hospice, Lazy Boy, Barnes & Noble, and many more depend on the professional photography services provided by RTV.

What is a Full Service Provider?

A Full Service Provider is a person or entity that purchases a tour builder kit from RTV for the purposes of offering virtual tour services to others for profit.

Is this a franchise?

No. This is not a franchise. RTV has policies for set in place for conducting business with Full Service Providers. Full Service Providers establish their own company name and identity separate from RTV. Each Full Service Provider establishes its own policies for how it conducts business with its customers and RTV allows our customers to private label our solution to match their personal brand.

Do you have a trial version of the software?

Yes, we have trial version of the Fusion Tour building software that you can experience by signing up for a trial account at Free Trial Account.

Do you have a satisfaction guarantee?

Yes, RTV offers each customer a 30 day money back guarantee.

What is a remotely hosted tour?

There are times that your customer might not want a tour hosted on our tour server facility out of Dallas, TX. These instances would include times when your customer wants to private label their tour or build their own custom template around their tour. In these cases we offer the ability for your customer to remote host their virtual tour so it can reside on their servers. When you remote host a tour you lose all the automatic hit stats reporting the we provide and you will also run the risk of your virtual tour not working on mobile devices should any company make a change in their system. You will have to program your own buttons around your tour as well as code it into your web page. Remote hosting will require that you have programming skills for deployment or access to a web developer. Keeping your virtual tour hosted with RTV is highly recommended.

What does the Tour Builder Software license include?

The license allows the tour builder to load the software on up to two computers. Please consult your RTV Software Account Executive for pricing of additional licenses.

Is there an additional charge for the setup of real estate tour templates/skins by your logo staff?

There is no additional charge for the setup of real estate tour templates or skins by the RTV logo staff.

Is there a charge to post tours to the various real estate websites such as Realtor.com?

RTV is an approved PicturePath (TM) member of Move.com the operator of Realtor.com. This means that we are authorized to send virtual tours from our servers to the following websites: www.realtor.com, www.homestore.com, and www.msn.com. Move.com applies a charge for each tour sent from RTV to the sites listed above. RTV passes on the charge. The cost to our customers is $22.95. If the realtor has a Showcase membership with Realtor.com then their tours post to Realtor.com for free, at no cost to the Full Service Provider. All companies that post virtual tours to the Move.com network of sites are charged to do so. Companies that are not an approved PicturePath(TM) member are unauthorized to send virtual tours to the Move.com network of sites. RTV feeds to all other major real estate portal sites free of charge.

How much does an audio narrative clip cost?

You are free to upload your own audio narration clips, create voice narration clips through our AudioPal computer voicing service, and order professionally voiced audio through our audio partner. It is free to upload your own narration clips. Pricing for AudioPal and Professional Voicing services vary.

Do we have to sign a contract that limits our service availability to a particular market?

No. RTV does not require Full Service Providers to sign a contract that limits your service availability. A Full Service Providers may cover as large of a region as is desired.

Do we have to sign a contract that limits our ability to work with competing technologies?

No. RTV does not require Full Service Providers to sign a contract that limits your ability to work with competing technologies. RTV is confident that you will be so happy with RTV system that you will not require the use of any other technologies.

What is a DMA?

A DMA stands for "Designated Market Area". This is the area in which you reside. RTV has established 1400 DMAs within the USA. Each tour builder resides within the borders of one DMA but is not limited to operations within that DMA.

If I am allowed to service clients anywhere in the world, what is the purpose of assigning me to a DMA?

It is true that you can service clients anywhere in the word but a vast majority of your business will likely take place within your local market area. RTV uses the DMA system to feed you jobs that come from our acquired national accounts and to send you virtual tour jobs that come in as leads through the RTV corporate website. RTV sends out hundreds of leads each month free of charge and also sends out thousands of jobs each year that come in as orders from our national accounts.

What percentage of Full Service Dealers use the camera you recommend?

44% of the Full Service Dealers use the camera recommended by RTV. Any digital camera will work with the system.

Is your software stable and easy to use?

Yes. RTV developed the software in house and maintains a full time staff of software engineers. RTV issues updates to the software on a regular basis. RTV is currently offering users RealTour Fusion which is our easiest to use version yet. You can test drive the software by signing up for Free Trial Account.

If I have multiple photographers using the same camera, will I have to work with the RTV Setup Department to setup each photographer?

No. Once we have setup a camera on the RTV Rotator the mounting position will be the same for each photographer using the same camera.

If I have multiple photographers using different cameras, will I have to work with the RTV Setup Department to setup each camera?

Yes. Each camera and lens combination has a unique mounting position on the rotator. You will have to work with the RTV Setup Department to find the proper mounting position for each camera and lens combination.

What format does Tour Builder save images in?

Tour Builder saves images in .jpg format.

If RTV were to close, would the software still be useable?

RTV is excited about the future and looks forward to continued growth in the years to come. The proprietary software would still be operational with or without the use of the RTV Tour Management System but the software relies on communication with the Tour Management System to generate fully functional virtual tours available for online viewing. The stitching functionality (necessary to create panoramic images) of the Tour Builder software would still be available.

Is your online Tour Management System stable and easy to use?

Yes. The Tour Management System will provide you with a list of all of your virtual tours. You will be able to run reports on your tours, delete your tours, reassign your tours from one realtor to another, add banners, logos and photos, send out virtual tour links to others and more.

Are the tours generated by your system MLS or IDX compliant?

Yes. RTV offers multiple viewing formats for each virtual tour including MLS / IDX compliant tours. The different formats are viewable by clicking on unique links in the Fusion System. Virtual tour features can be enabled and disabled so as to allow the Full Service Provider to setup the tour with the most features allowed while still meeting the requirements of the local MLS.

How many banner ads can be placed on the virtual tour?

The tour window will support unlimited banner ads per tour. If there is one banner ad on a tour, it will remain static. If there are multiple banner ads on a tour, they will rotate based on the specified display time that you set. Your banner advertisers will also receive a report with the viewing and hit stats about their banner ads. RTV’s AdRev system allows you generate additional revenue streams by selling advertising off of your productions.

Can I change the skin and text colors of my tour windows?

Yes. You can choose any color you wish for the skin and text colors of your tour windows.

Can I place a link to school reports and city information on my tours?

Yes. You can have both a link to school reports as well as a link to city information on each of your tours.

Can I place a link to a map of the property location on my tours?

Yes. A link to a map of the property is automatically generated.

Can I place a floor plan on my tour?

Yes. You can attach floor plans to your tour. The floor plans you upload to your virtual tour will be interactive by linking your panoramic, still photo, and videos scenes to your floor plans. A clickable camera icon will appear on the floor plan for each tour scene that you link to the floor plan allowing the person viewing the tour to navigate the tour from the floor plan.

Where do you link the tours out to?

Full Service Providers paste the links of their virtual tours into the websites maintained by their customers or send them directly to their clients to post. If the virtual tour is a real estate virtual tour, it will also be sent to Homes.com, Real Estate Digital, Zillow, Trulia, Hot Pats, Front Door, Back Page, Oodle, Reachoo, Trovit, Geebo, OLX, and YouTube at no additional charge.

Does RTV offer any business startup assistance?

Yes. RTV will provide you with a login to our marketing website
www.RockPointeMarketing.com which is filled with business startup information, marketing materials, presentations, and training webinars. The business startup information on the marketing website will help you with everything from picking a location for your business to sales and marketing presentations. You will also find legal forms, sample tours, logos, graphics, and much more.

Does RTV offer a website?

RTV offers a free website template in Rock Pointe Marketing that you can host through your choice of providers. RTV also offers custom website solutions, complete with hosting. Samples of our virtual tour sites can be seen at http://dealers.realtourvision.com

What is the fee to host RTV custom websites?

The fee to setup an RTV virtual tour site is $250 and a hosting fee of $25 per month will be applied.

Does RTV offer sample tours for me to use on my website to show what the technology is capable of?

Yes. RTV makes links to sample virtual tours available to virtual tour providers for use as samples on their websites.

When I buy the software will it be branded to the brokerage and can it be branded to the individual agents that I do the virtual tours for?

You can brand your virtual tours to the brokerage as well as the agent. The ability to customize virtual tours with branding is the same for both Full Service Providers and In House Agents. As a Full Service Provider, you will be able to offer the same branding as a self-service customer.

Will the package work with my existing digital camera?

RTV's virtual tour system will work with any digital camera that is 2.0 mega pixels or more. If your particular camera is not yet in the system, we will work with you to set it up for no additional charge when we setup your account.

Question: Can you tell me more about Marketing Partner Banners?

Answer: We recommend no more than 10 marketing partner banner ads on each tour. Each tour is customizable with the banner ads you prefer. Each individual agent can have their own marketing partner banner ads on their own tours as well.

Are the tours fish-eye?

The tours are not fish-eye. Fish-eye causes far too much distortion and has many photographic limitations. When you are shooting with a Fisheye you are not able to use the flash , you are unable to use the images from within your tour for print, you are unable to get perfect white balance, and focal settings for each hemisphere and therefore the images are not as crisp as they are in a multiple shot system.

What is the total number of stills that can be included in one Virtual Tour?

The tour window supports any combination of full 360? spherical panoramas, a full 360? cylindrical panoramas, a cylindrical partial panorama that is between 90? and 359?, still images, and full motion video. These are all called scenes and you are allowed up to 60 scenes per tour plus 5 minutes of full motion video. You could have 60 stills if you wanted a tour completely made up of just still shots. Or you could have 10 full 360 panoramic shots, 10 partial panoramic shots, 40 stills, and 5 minutes of full motion video making up your virtual tour production. It is entirely up to you.

Is there a cost for additional scenes beyond the number 30 allowed for each upload?

If you exceed 30 scenes within a tour, an additional tour credit will be deducted from your account at the time of upload. You are not limited to 30 scenes but one tour credit will be deduced for every multiple of 30 scenes within a single virtual tour.

Will RTV virtual tours play on every internet ready mobile device?

Yes. RTV’s Fusion player was created using a combination of Flash and HTML 5. We recognize when users have flash and when they don’t. When a user does not support Flash, RTV will automatically serve up our dynamic gyro enabled HTML 5 viewer which will allow the user to literally pan through the scenes of the virtual tour simply by moving left or right. It’s quite amazing.

Can I change the Background and text colors of my tour windows?

Yes. You can upload your own custom background colors and images as well as change the text colors of your tour windows.

How can I receive software support?

If you are unable to find your virtual tour online, please use our Search feature. You will need the MLS number or tour ID to find the tour. If you still cannot find the virtual tour it may have not been published yet. Contact the RTV virtual tour Dealer that took your photos for more information, or contact your Real Estate agent. If you are having trouble opening or viewing a tour, please check out our Java Checker near the bottom of this page. You may not have Java support loaded.

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866-947-8687

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Live Updates for RTV Software

Review our Recommended System Requirements

RTV offers live updates of our virtual tour software. A button on the RTV software interface ensures that your software always stays up to date.

What are the system requirements?

To build RealTour Fusion virtual Tours you need:

  • PC or Mac laptop or desktop computer
  • An Internet browser with JavaScript enabled - IE, Firefox, Chrome, or Safari
  • Adobe Flash
  • Image stitching software - PC and MAC compatible photo stitching software is included with purchase.
  • High Speed Internet Access