Payment Policy
Updated: 2/12/2008
All items must be paid in full at the time of purchase. This policy may be modified where a written contract is in place specifying different invoicing and payment arrangements. RTV accepts credit/debit cards (VISA, MasterCard, American Express, or Discover), money orders, and personal checks from United States banking institutions for payment. Company also accepts eCheck transactions (check by phone).
Personal checks for international purchases will not be accepted. Bank wire transfers are available for transactions. Bank wire transfer fees will apply. Please ask your sales representative for banking details to complete the wire transfer.
Specific purchases or fees that will be paid in full at the time of purchase or in advance of service:
- Virtual Tour Builder Kits and components
- Tour Credits
- Training
- PanoRiders and Single Property Websites
- CDs/DVDs/Audio Clips
- Floor Plans, Sketch & Faxes, and 3D Walkthroughs
- PicturePath Fees (Realtor.com)
- Inner Circle Marketing Membership subscription fees
- All RTV RPM marketing materials available through storefront.
Orders for new website templates will be billed upon delivery of the completed website.
Recurring charges—such as Inner Circle Marketing Membership renewal fees and website hosting fees will be charged in advance of service each month or applicable renewal date against a Dealer’s credit/debit card on file with RTV.
Tour Track Payment Policy
Updated: 1/1/2012
Payment Frequency Policy
Payments made for Tour Track job will be sent out approximately 30-35 days after the job has been marked complete in the Tour Track System. RTV will cut checks each week assuring that you will receive your payment in a timely manner. Because of processing and mailing time it is possible you may not receive your check for up to 45 days so please wait until then before inquiring as to where your payment is.
For example:
Tour Track virtual tour marked complete on 1/3/12
Due in 30 days = 2/2/12
We will pay every job due within that week – Sunday Jan 29th through Saturday Feb 4th on Friday, Feb 3rd.
Unclaimed Check Policy
The unclaimed check procedure is established to provide the proper mechanism to take possession of long standing unclaimed checks in accordance with government statutes and to ensure the propriety of the related accounting transactions.
In the event that a Tour Track payment check is returned to RTV, Inc we will make another attempt to contact the 1099 employee using all phone numbers found within the RTV Customer Database and Tour Management System. If, after an additional 30 days, the check cannot be delivered, RTV maintains the right to temporally turn off TMS to initiate a phone call from 1099 employee (RTV Dealer) to RTV. During this period the TMS will be off however all virtual tours will remain live. If account remains off for an additional 150 days RTV will reactivate TMS account and deposit payment in the form of virtual tour credits into the account at a rate of $20.00 / Tour Credit. Account will remain live and virtual tour credits never expire.
In the event that a Tour Track payment check is unclaimed longer than a period of 180 days, monies will be deposited into the RTV TMS account in the form of virtual tour credits at a rate of $20.00 / Tour Credit. Account will remain live and virtual tour credits never expire.
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